TROUBLESHOOTING
Symptom
Cannot input with finger.
No response to input or can't
write in some places.
Computer remains in power sav-
ing mode even when operations
are performed.
"The device is not connected.
The device is disabled." mes-
sage appears.
CAUTION:
÷ If two or more units are operated closely together in PEN mode, mutual interference may occur,
resulting in malfunction. If two or more units are to be used closely together, set them all to
NORMAL mode.
÷ Due to the characteristics of its scanning mode, this product cannot be used simultaneously by two
different people. If more than one person is to operate the unit, each person should use it
separately, one person at a time. Also, malfunction may occur if the screen is touched during input
by another hand or object besides the pen tip or fingertip (clothes or necktie, etc.). For this reason,
do not touch the screen with objects other than the actual tip of the input instrument (fingertip or
pen tip).
÷ The pen may malfunction or input may be disrupted if the pen is held at an excessively sharp angle
to the screen. So far as possible, hold the pen perpendicularly to the screen during use.
÷ If USB cable is to be connected to a computer port incapable of supplying 500mA of current, use an
AC powered USB hub with capability of supplying 500mA from outlet.
CLEANING
In order to promote long life and optimum performance, regular cleaning is recommended. Wipe the
screen surface and pen gently with a soft cloth to prevent dust buildup. In the case of severe soiling, dip
a soft cloth in a mild solution of a neutral detergent, wring well, and wipe the screen surface gently, then
follow with a dry, soft cloth.
CAUTION:
Never use benzene, thinners or other volatile chemicals to clean the unit, since deformation or
discoloration of the unit and pen may occur.
Cause
÷ Driver software setup is incorrect.
÷ Mode selector switch on unit's
rear is set to PEN.
÷ User touched screen during boot
process (during display of mes-
sage "Now setting....")
÷ Dirt or other object blocked infra-
red signal filter, blocking signal.
÷ Main unit will not operate when
computer is in power-saving
mode.
÷ USB cable is loose or has been
disconnected.
Solution
÷ Check driver setup and reset if
appropriate.
÷ Set switch to NORMAL.
÷ Disconnect USB connector and
reconnect.
÷ Remove dirt or other obstruction;
disconnect and reconnect USB
connector.
÷ Change power-saving mode as
appropriate.
÷ Connect USB cable securely.
25
En