Does my Rice Cooker have a fault?
Check the following before asking for a service.
Symptom
●If rice is cooked one after the other, the cooking time may lengthen
(by up to around 45 minutes).
The cooking time is
●The Rice Cooker may stop the countdown of time remaining to
longer than
make an adjustment.
●Is the quantity of water in the Inner Pan too much?
expected.
If the quantity of water is increased, the cooking time may lengthen
(by up to around 15 minutes).
●Is there rice stuck to the Gaskets of the Outer Lid and Inner Lid or the
edge of the Inner Pan, or was the Inner Pan tilted when it was set?
●Have you washed the Inner Lid each time and attached it correctly?
●Is the Inner Pan deformed in some way?
Steam is emitted
→ A new Inner Pan can be purchased from an authorized service center if
from a section other
the Inner Pan has changed shape.
than the Steam Vent.
●Do not pull away the Gaskets of the Outer Lid and Inner Lid by
using excessive force or puncture it with sharp-pointed objects as
this may cause defects, delamination and damage.
→ If steam leaks out, please contact an authorized service center.
●Whirring noise ... Sound of fan that allows heat to escape operating.
●High-pitched noise ... Sound of IH (induction heating).
The Rice Cooker is
●Hissing noise ... Sound of steam jetting out.
making a noise.
When opening/closing the Outer Lid
●Clacking noise ... Sound of the ball in the Steam Cap rolling.
Cooking begins
●Is the current time correct?
immediately despite
(The time is displayed in 24-hour clock format.)
●Has the timer been set to a time outside the "Timer Setting Restriction"?
use of timer.
●When using the timer, the rice is soaked before cooking starts, and
so the soaking time after cooking starts is shorter.
I have set the timer but
Consequently, cooking starts slightly later than might be expected.
cooking doesn't start.
(
The cooking, depending on cooking settings, may start around 40
minutes before the rice is due to be ready.
●Is the current time correct?
The rice is not
(The time is displayed in 24-hour clock format.)
ready at the time set
●Have you pressed the "Start" button?
on the timer.
●Has the timer been set to a time outside the "Timer Setting Restriction"?
●Is the button lamp on?
A button operation
Button operations will not work when e.g. cooking/the keep warm
is not working.
state/the timer setting are in use.
Press the "Cancel/Off" button.
→
●Is the keep warm function switched off?
The "Keep Warm/Reheat"
●Is the rice cold? (Buzzer will sound 4 times.)
button does not respond.
Reheating is not possible if the temperature is 122°F /50°C or lower.
●Does "18:30" appear when you plug the Power Plug?
[Displayed] The lithium battery has run down.
Display is blank.
[Not displayed] There is a fault in the electronic circuitry.
→ For a replacement of lithium battery or repair, consult an authorized service center.
●Sometimes small sparks can be seen when inserting or removing
Sparks were visible
the Power Plug. This is a phenomenon particular to IH (induction
at the Power Plug.
heating) techniques and not indicative of a fault.
■
If you mistakenly add water or rice to the main body, please unplug and contact an authorized service center.
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Check here!
You may sometimes hear this when keeping warm.
While the Power Plug is connected, meals can be cooked
and kept warm; however, disconnecting the Power Plug
will erase the clock setting and the timer setting, etc., from
the memory. The current time must be set on each
occasion that you use the timer. The lithium battery is fi xed
inside the main body and cannot be replaced by the user.
What does this mean?
Error message
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If none of the methods described above brings an improvement, please consult an authorized service center for a
repair.
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Check here!
●Is the Inner Pan set properly?
① Set the provided Inner Pan.
② Press the "Cancel/Off" button to disappear the error message.
(
After closing the Outer Lid, the error message will disappear in a while
without having to press the "Cancel/Off" button.
③ Operate it again.
●Is the foreign object or dirt attached to the bottom part of the Inner Pan, the
Inner Lid, the Lid Sensor or the Pan Sensor? (P. 8)
→ Remove the foreign object or dirt and press the "Cancel/Off" button.
●Is there too much water in the Inner Pan?
→ Press the "Cancel/Off" button.
(Upon next cooking, reduce the amount of water slightly.)
●Has the keep warm function been in use for more than 96 hours?
→ Press the "Cancel/Off" button.
●Is the Outer Lid open?
●Is the Steam Cap fi tted? (P. 20)
→ If the Steam Cap has been lost, please purchase another one from an
authorized service center.
Rice can be cooked or kept warm without the Steam Cap fi tted, however
• The rice may not cook properly.
(The rice will become dry if it is being kept warm.)
• Liquid may spill out.
• "U15" may be displayed again after the rice has been cooked.
●Is the foreign object or dirt attached to the inside of the Steam Cap?
→ Remove the foreign object or dirt. (P. 20)
●Is the Intake or Exhaust Vent on the bottom of the Rice Cooker blocked by dust
etc.?
→ Remove the dust using the following procedure.
① Press the "Cancel/Off" button and then remove the Power Plug.
② Once the body has cooled down, remove the Inner Pan.
③ Remove the dust from the Intake/Exhaust Vents on the bottom of the
Rice Cooker. (P. 21)
●Is the Rice Cooker being used on a carpet etc.? (P. 8)
→ Do not use the Rice Cooker in a location where the bottom of the Rice
Cooker is restricted.
●Try removing the Power Plug and reinserting it.
If "H
" appears again, this is a malfunction.
○○
→ Please consult an authorized service center and inform them of the error
message (the two-digit number after the "H").
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