Warranty Application; Warranty Exclusions - LEGEND EBIKES Siena Manual De Usuario Y Garantía

WARRANTY CONDITIONS_

4. WARRANTY APPLICATION

The request of the warranty application is non-transferable and can only be carried out by the original buyer.
Claims related to the warranty must be processed through the sales channel associated with the product under warranty:
- In case of acquiring a product in an Official Point of Sale (whether physical or online), the warranty must be processed through that Point of Sale,
and not another.
- In case of acquiring a product directly from LEGEND EBIKES, the warranty must be processed through the legendebikes.com portal, in the HELP/
SUPPORT section.
To make the warranty effective, the client must always provide the purchase invoice.
In any case, the effective application of the warranty will be subject to the evaluation of the Technical Service (SAT) of LEGEND EBIKES, who may
consider the exclusion of the same as long as you provide a reasoned justification on the nature of the failure or breakage.

5. WARRANTY EXCLUSIONS

[EN]
5.1 The application of the warranty is excluded in the event that the failure of the defective part or parts derives from an improper and/or negligent
use of the product.
Improper and/or negligent use shall be understood as:
- Any use other than the nature of the product and/or recommended in the instruction manual.
- Not carrying out the maintenance operations indicated in the instruction manual (such as not charging the battery at least every two months or
not carrying out the corresponding periodic maintenance), or carrying out other than the mentioned ones that may compromise the product quality.
- Make modifications outside of authorized workshops and/or with non-original or non-approved parts
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