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Inspecting the unit prior to installation is the responsibility of the installer or building contractor who acts on behalf of the user. They are responsible for ensuring
the unit is free of defect or damage. Notices are placed on and in the unit and on the shipping carton advising the installer of this responsibility. In the event of
a problem, the unit must not be installed. The Warranty Service Department is not responsible for failures or damage that could have been discovered, repaired,
or avoided by proper inspection and testing prior to installation.
Damage occurring in transit is the responsibility of the carrier. The user or installer MUST open the crate and inspect the unit for damage when it is delivered.
If damage is discovered, it must be reported immediately to the seller and theÕarrier in writing, and an inspection requested. Failure of the carrier to respond should
be reported to the seller and the carrier. Your freight claims should be filed promptly thereafter.
It is the responsibility of the installer, building contractor, or user to provide access for service. The Warranty Service Department is not responsible for any
costs relating to obtaining access for repair. The user shall bear such costs and, if appropriate, must seek recovery from the installer.
Damage occurring to the unit during installation is the responsibility of the installer and/or building contractor and damage occurring thereafter is the
responsibility of the user.
Failure of any optional equipment is the sole responsibility of the equipment manufacturer. (Options and accessories manufactured by the Warranty Service
Department are warranted for ninety (90) days from the original date of purchase for parts only.)
The Distributor or Dealer is responsible for knowing local code requirements and notifying the installing contractor and/or user of these requirements at the
time of purchase. The Warranty Service Department is not responsible for costs to modify any product to obtain any code approval, such as city, county, or state
building codes.
For the customer's benefit, the Warranty Service Department maintains a list of independent service personnel to perform required warranty service repairs. Such
firms are not agents or representatives of the Warranty Service Department and cannot bind the Warranty Service Department by words or conduct.
The Warranty Service Department will provide the warranty service described above when the following conditions have been met: the failure is of the nature
or type covered by the warranty; the user has informed an Authorized Service Agent or Warranty Service Department Representative of the nature of the problem
during the warranty period; conclusive evidence (e.g., proof of purchase or installation) is provided to the foregoing by the user proving that the failure occurred
or was discovered within the warranty period; an authorized independent service person or Warranty Service Department representative has been permitted to
inspect the unit during regular business hours within a reasonable time after the problem was reported by the user.
In order to obtain warranty service, call the warranty service number below for the location of the nearest Authorized Service Agent. Describe the problem
and the Authorized Service Agent will inspect the unit and provide the required warranty service.
To obtain warranty replacement for factory-installed components for Warranty Service Department supplied options and accessories manufactured and
supplied by the Warranty Service Department, call the above. Provide a description of the problem and proof of purchase. You will be instructed how to obtain
replacements and where to return, at your expense, the failed component(s), option(s), or accessory(ies).
All replacement parts, equipment, and repairs shall assume the remaining warranty period of the part(s) replaced.
The Warranty Service Department's warranty obligation shall be discharged upon tender of replacement or repair. The customer's refusal to accept the tender
terminates the Warranty Service Department's warranty obligation.
RESPONSIBILITIES OF OTHERS
WARRANTY SERVICE
Warranty Service Department
P.O. Drawer J
Walnut Creek, CA 94596-9885
1-(800) 288-4002
©1999 Jacuzzi
™
Inc. P658000 B 1/00
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