Troubleshooting Guide - Excalibur RES10 Manual Del Usuario

To START the recipe, have > next to START and Press . The dehydrator will start running.
Next screen will look something like this, depending on the recipe settings:
TROUBLE SHOOTING GUIDE
All Excalibur® Dehydrators are checked before shipping for electrical or mechanical problems. If you see any damage to the machine
due to rough shipping, report it to the shipper or dealer you purchased from or contact us if you bought directly from Excalibur:
(800) 875-4254 or (916) 381-4254 from 8am-5pm Mon-Fri Pacific Standard Time.
Excalibur® will not be responsible for damage due to shipping.
Nothing turns ON Test the outlet with another appliance that works
•
The plug may be incorrectly positioned in the electrical outlet.
Test the dehydrator from another outlet that you know has power.
The machine switch is not on. Turn the switch on.
Fan makes a rubbing noise
•
Sometimes, due to rough shipping the trays may have been forced into the fan's protective screen. Take out the
trays, and blow on the fan blade to locate where it is rubbing against the screen. You may need to turn the fan on
and press gently against the screen and listen where the noise increases. With a pair of needle nose pliers pull
the screen away from the fan blade at point of contact. If that doesn't help, turn off Dehydrator and Contact
Excalibur (800) 875-4254 or (916) 381-4254.
No heat, but fan works
•
Remove trays and check for any loose wires. There may be a piece of dust or shipping debris blocking the tiny
electrical points in the thermostat, or it may simply be stuck due to rough shipping. Turn off Dehydrator and
Contact Excalibur (800) 875-4254 or (916) 381-4254.
Not dehydrating
•
You may have washed the produce before dehydrating. Make sure you dry the outside of the produce with a towel
before placing in dehydrator. Otherwise, the dehydrator will first have to dry the rinse water left on the produce,
and then start drying the produce. Or there may be too much food on the tray. Or the ood may be overlapping.
Over Heating or Low Heating
•
Turn the machine off and contact Excalibur (800) 875-4254 or (916) 381-4254.
Accessories you ordered are missing
•
Kitchen accessories are shipped in the dehydrator box with exception of larger items like the apple peeler, v-slicer,
jerky gun or cannon. They are placed on the side of the dehydrator and may have slid underneath. Double check by
removing all packaging. Paraflexx® sheets are the same color as the corrugated box, so look closely.
(800) 875-4254 or (916) 381-4254 from 8am-5pm Mon-Fri Pacific Standard Time.
For Product Registration or if you have Warranty Questions,
please contact Excalibur Customer Service or Technical Support