English
28
Problem
I cannot activate the
AquaClean water filter
and the machine asks for
descaling.
The new water filter does
not fit.
The machine is making a
loud noise.
When I try to connect the
machine to Wi-Fi for the
first time, the machine
cannot connect to the
Wi-Fi network.
Cause
The water tank is not fully
inserted and air is drawn into
the machine.
The brew group is
dirty/clogged.
The machine is not placed on a
horizontal surface.
The filter has not been installed
or replaced in time after the
AquaClean water filter light
started to flash. This means
your machine is not completely
limescale free.
You are trying to install another
filter than the AquaClean water
filter.
The rubber ring on the
AquaClean water filter is not in
place.
It is normal that your machine
makes noise during use.
The AquaClean water filter was
not prepared properly and air is
now drawn into the machine.
The water tank is not fully
inserted and air is drawn into
the machine.
Your Wi-Fi name and password
are not correct.
Solution
Make sure the water tank is in the
correct position: remove it and insert it
again pushing it as far as possible.
Rinse the brew group.
Place the machine on a horizontal
surface so that the drip tray does not
overflow and the 'drip tray full' indicator
works properly.
Descale your machine first and then
install the AquaClean water filter.
Only the AquaClean water filter fits into
the machine.
Place back the rubber ring on the
AquaClean water filter.
If the machine starts to make a different
kind of noise, clean the brew group and
lubricate it (see 'Lubricating the brew
group').
Remove the AquaClean water filter from
the water tank and properly prepare it
for use before you place it back. See
chapter 'AquaClean water filter' for
step-by-step instructions.
Make sure the water tank is in the
correct position: remove it and insert it
again pushing it as far as possible.
Check your Wi-Fi name and password.