Troubleshooting
Surface burner
Problem
All burners do not
The power cord is
light.
not plugged into the
electrical outlet.
A fuse in your home
may be blown or the
circuit breaker may have
tripped.
The gas supply is not
properly connected or
turned on.
Surface burners do
The control knob is not
not light.
set properly.
The burner caps are not
in place.
The burner base is
misaligned.
Surface burner
The control knob has
clicks during
been left in the Lite
operation.
position.
The burners do not
Surface burner
burn evenly.
components and caps are
not assembled correctly
and level.
The surface burners are
dirty.
44 English
NX9000T_NX60T8511SS_AA_DG68-01221A-00_EN.indd 44
Cause
Action
Make sure the electrical plug
is plugged into a live, properly
grounded outlet.
Replace the fuse or reset the
circuit breaker.
See the Installation
Instructions that came with
your range.
Push in the control knob and
turn it to the Lite position.
Clean the electrodes.
Put the burner cap on the
burner head.
Align the burner base.
After the burner lights, turn
the control knob to a desired
setting.
If the burner still clicks, contact
a service technician.
See page 37.
Clean the surface burner
components.
(See page 37.)
Problem
Cause
Very large or
The wrong burner orifice
yellow surface
is installed.
burner flames.
Surface burners
The oven door lock is
light but oven
turned on.
burners do not
light.
The Gas Pressure
Regulator shut off switch
is in the off position.
Oven
Problem
Cause
The oven control
There may be an issue
beeps and displays
with your oven. See the
an information
"Information codes" chart
code.
on page 48.
Action
Check the burner orifice size.
Contact your installer if you
have the wrong orifice (LP
gas instead of natural gas or
natural gas instead of LP gas).
The display will show the Lock
icon. Hold the oven door open
and press
for 3 seconds.
The oven will beep and the
Lock icon will turn off.
Call a qualified service
technician.
Action
Press OFF/CLEAR, and then
restart the oven.
If the problem persists,
disconnect all power to the
range for at least 30 seconds
and then reconnect the power.
If this does not solve the
problem, call for service.
2020-03-25
6:12:07