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TROUBLESHOOTING
1.
Why can't I play some MP3 files?
The MP3 file has to be compressed along some standards like MPEG1/MPEG2/
MPEG 2.5 layer 3. Otherwise, the file must be converted using a software application.
2.
My player doesn't power on and/or my computer doesn't detect it, what can I do?
Probably there is a problem with the firmware. Check the user manual section
"FIRMWARE REINSTALLATION".
3.
Why can't I play some WMA files?
Make sure that you are not coding the WMA files with DRM.
4.
Why can't I see the image, video or text files while using the music browser?
You will only see the files in memory associated to the browsing you are doing
(music files for Music, image files for Photo, etc...) To view all the files in memory
at once, choose the "Browser" option in the main menu.
5.
Why can't I display my .jpg files?
Many digital cameras and image edition software add hidden data to the .jpg files.
This data can prevent your MP4 from loading the images. Try to eliminate them by
saving the file with another name.
6.
When I switch off the MP4 with the ON/OFF button, the brightness or the song I
was listening to is not stored. What gives? For the MP4 to successfully store the
state, you have to switch it off with the PLAY button.
7.
What's the video format of my MP4 Energy™? It plays AVI files compressed with
XVID, MP2 audio. Convert your videos using Energy Movier to ensure compatibility.
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