Troubleshooting - Energy Sistem 63 Serie Manual De Usuario

TROUBLESHOOTING

1. Why can't I play some MP3 files?
The MP3 file has to be compressed along some standards like MPEG1/MPEG2 MPEG 2.5 layer 3. Otherwise, the file must be
converted using a software application.
2. Why can't I play some video files?
It is possible that the video format or codec is not compatible. Convert the file with the Energy Movier software available at
the Energy Sistem website, to ensure the compatibility and to obtain a file with less weight in memory.
3. My Energy™ Android™ Media Player doesn't power on and/or my computer doesn't detect it. What can I do?
Make sure the battery has enough charge to power on the device. Also press the reset switch. If after 30 minutes of char-
ging the device still does not power on, maybe there is some issue with the operating system. Please refer to our website
technical support section to learn how you can reinstall the operating system.
4. Why can't I play some WMA files?
Make sure the WMA files are without any DRM.
5. Why can't I see the image, video or text files while using the music browser?
As a general rule of thumb, the apps only show the compatible files that can be loaded by it. Therefore if you browse the
memory through the load browser of one application you can only see the file types associated to that app (music to music
player, videos to movie player, etc...) To see all files in memory at once, use the app Explorer at the applications menu.
6. What are the video formats compatible with my Energy™ Android™ Media Player?
Your Energy™ Android™ Media Player plays many video formats without recoding and up to HD (720p) quality. Convert
your videos using Energy Movier available at Energy Sistem website to ensure compatibility.
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