AKASO P30 Manual Del Usario página 14

TROUBLESHOOTING
1. Why can't I add a device or fail to configure the network?
According to the status of the device indicator, you can determine the cause and
solution of the failure of the network connection.
① Before adding the device, ensure that the device is in red flashing state (2 times in
1 second). If the indicator status is abnormal, please reset the device to factory
settings (press and hold the device RESET button until you hear a beep) (The reset
button position of each product is different, but they are marked with "RESET").
② The device indicator does not turn blue or does not hear the beep.
A. Note that the screen of the mobile phone is aligned with the lens of the device in
parallel, and the distance is kept at about 15cm.
B. Try to adjust the distance between the phone screen and the device before and
after, and keep it for 2 seconds or so in each position.
C. Please check if there are any stains on the surface of the lens of the device.
D. Make sure the screen of the phone is clear, crack-free and non-reflective.
E. Use the other way of network connection
③ The device indicator flashes blue quickly and does not turn constant blue.
A. device does not support 5GHz Wi-Fi, please ensure that when adding device, the
phone is connected to 2.4GHZ Wi-Fi.
B. Wi-Fi password must be entered correctly, and there must be no special
characters.
C. Note that the current Wi-Fi network is smooth, it is recommended to try to restart
the router.
④ The device indicator light turns blue. And the APP can not find the device.
A. Try adding devices in other ways
B. If after repeated attempts, the blue light is still on and the device cannot be found.
Please contact customer service for technical assistance.
Note: After any failed addition, you must first reset the device to factory settings
when you need to re-connect the network.
2. When adding a device, the APP prompts that the device has been added by the
XXXX account. What should I do?
Please reset the product to default and try to connect it again.
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3. How to reset the camera to factory settings?
Locate the reset button of the device, press and hold until the indicator light goes
out, release it, hear the beep sound, wait for the device to restart, and the
indicator lights up.
4. Camera indicator status description?
Constant red: The camera is starting up or running abnormally.
Red light flashing quickly :The camera is ready for network connection.
Constant blue:The camera is running normally.
Blue light flashing quickly:The camera is connecting to the network
5. Why is there a blank in the middle of the video intermittent?
The blank space of the recording timeline represents no video file, and the two
video mode problems are different. SD card recording: After the device is powered
off, the SD card will not continue recording. Please check whether the device is
powered off during the blank time. If it is abnormally powered off, please check
whether the power supply, power cable and machine power interface are normal.
6. Why can't the phone receive an alarm message?
Confirm that the notification permission of the Smart Life APP in the phone
settings is turned on, and whether the mobile alarm settings are all enabled in the
app. Under normal circumstances, when an abnormality is detected, a message
will appear in the notification bar of the mobile phone. There is no sound or
vibration depending on the settings of the mobile phone.
7. The APP can't load the video, what should I do if the camera is disconnected?
First check if the camera's power and network are normal. If it is normal, turn off
the camera and then restart it. If the camera is still offline after restarting, please
remove the camera in the APP, reset the camera to factory settings, and then
re-add the device.
8. APP prompts access to the device failed, what should I do?
Please reset the device after resetting it to factory settings. If this problem still
occurs, please contact customer service staff for technical assistance.
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