Troubleshooting
Save time and money! Review the charts on the following pages first and you may not need
to call for service.
Problem
The food is unevenly
processed.
Slices are uneven or
slanted.
Food falls over in
feed tube.
Some food remains
on top of the disc.
Cheese is not
shredding well.
Motor slows down
Blade does not
incorporate
ingredients.
Blade rises in work
bowl.
Dough doesn't clean
inside of the work
bowl.
Nub of dough forms
on top of blade and
does not become
uniformly kneaded.
Dough feels tough
after kneading.
Dough is too dry.
Dough is too wet.
The motor does not
start.
The food processor
shuts off during
operation.
The motor slowed
down during
operation.
The food processor
vibrated/moved
around countertop
during processing.
49-9000012 Rev. 3
Solution
Food Processing
The ingredients should be cut evenly into ½- to 1-inch pieces before processing.
Process in batches to avoid overloading.
Place evenly cut food, cut side down, into the feed tube.
Apply even pressure on the pusher.
Feed tube should be packed full for best results.
It is normal for small pieces to remain; cut remaining bits by hand and add to
processed ingredients.
Cheese should be processed immediately after being removed from the
refrigerator. Soft cheese like mozzarella must be placed in the freezer for 30
minutes prior to processing to ensure it is firm enough for shredding.
Dough Kneading
Amount of dough may exceed maximum capacity of your food processor. Remove
half and process in two batches.
Dough may be too wet (see number 8). If motor speeds up, continue processing.
If not, add more flour, 1 tablespoon at a time, until the motor speeds up. Process
until dough cleans the sides of the work bowl.
stream, or through the drizzle hole in the pusher, allowing the dry ingredients to
bottom of the work bowl.
Excessively sticky dough can cause blade to rise. Carefully reinsert blade and
immediately add 2 tablespoons of flour through feed tube while machine is running.
Amount of dough may exceed maximum capacity of your food processor. Remove
half and process in two batches.
Dough may be too dry.
Dough may be too wet.
Stop machine, carefully remove dough, divide it into 3 pieces and redistribute
them evenly in the work bowl.
Divide dough into 2 or 3 pieces and redistribute evenly in bowl. Process 10
seconds or until uniformly soft and pliable.
While machine is running, add water, 1 tablespoon at a time, until dough cleans
the inside of the bowl.
While machine is running, add flour, 1 tablespoon at a time, until dough cleans
the inside of the bowl.
Technical
There is a safety interlock to prevent the motor from starting if it is not properly
assembled. Make sure the work bowl and work bowl cover are securely locked
into position.
If the motor still will not start, check the power cord and outlet.
The cover may have become unlocked; check to make sure it is securely in
position.
A safety protector in the motor prevents the motor from overheating, which
is caused by excessive strain. Press the Off control button and wait 20 to 30
minutes to allow the food processor to cool off before resuming.
motor to work harder. Simply reposition the food in the feed tube and try again.
The maximum load capacity may have been exceeded. Remove some of the
ingredients and continue processing.
Make sure the rubber feet at the bottom of the unit are clean and dry. Also make
sure that the maximum load capacity is not being exceeded.
the motor to work harder.
13