First try the solutions suggested here for assistance and to possibly avoid a service call.
If you experience
Washer Not Performing As Expected (cont.)
Not cleaning or
removing stains
Incorrect dispenser
operation
Fabric damage
16
TROUBLESHOOTING
Possible Causes
Added more water to washer.
Washer not loaded as recommended.
Adding detergent on top of load.
Not using HE detergent or using
too much HE detergent.
Not using correct cycle
for fabric type.
Not using dispensers.
Not washing like colors together.
Clogged dispenser.
Fabric Softener knob not set to "Yes. "
Sharp items were in pockets during
wash cycle.
Strings and straps could have tangled. Tie all strings and straps before starting wash load.
Items may have been damaged
before washing.
Fabric damage can occur if load
is tightly packed.
Liquid chlorine bleach may have been
added incorrectly.
Washer senses load size and adds correct amount of water.
This is normal and necessary for clothes to move. It is normal
for the wash load to be not completely covered in water.
Added water results in less effective cleaning.
Washer is less efficient at cleaning when load is tightly packed.
Load garments in loose heaps evenly around the basket wall.
Load with dry items only.
Add only one or two additional garments after washer has started.
Add detergent, oxi products, and color-safe bleach to the
bottom of the basket before adding the load items.
The suds from regular detergent can keep washer from
operating correctly.
Use only HE detergent. Be sure to measure correctly.
Always measure detergent and follow manufacturer's directions
based on load size and soil level.
Use a warmer wash temp to improve cleaning.
Use Heavy Duty cycle for tough cleaning. See the "Cycle Guide"
to match your load with the best cycle.
Use dispensers to avoid chlorine bleach and fabric softener
staining.
Load dispensers before starting a cycle.
Avoid overfilling.
Do not add products directly onto load.
Wash like colors together and remove promptly after the cycle
is complete to avoid dye transfer.
Load dispensers before starting a cycle.
Use only liquid chlorine bleach in the bleach dispenser. Use only
fabric softener in the fabric softener dispenser.
Set Fabric Softener knob to "Yes" when using fabric softener
dispenser.
Empty pockets, zip zippers, and snap or hook fasteners before
washing to avoid snags and tears.
Mend rips and broken threads in seams before washing.
Load garments in loose heaps evenly around the basket wall.
Load with dry items only.
Use cycle designed for the fabrics being washed.
Use Bulky/Bedding or Jeans/Towels cycle for higher water fill,
or set Water Level knob to Deep Fill setting. See "What's Under
the Lid" and "Cycle Guide" to match your load with the best cycle.
Add only one or two additional garments after washer has started.
Do not pour liquid chlorine bleach directly onto load. Wipe up
bleach spills.
Undiluted bleach will damage fabrics. Do not use more than
recommended by manufacturer.
Do not place load items on top of bleach dispenser when loading
and unloading washer.
Solution