PROZIS VIBE EVOLUTION Manual Del Usuario página 7

EN
PROBLEM CAUSE
No sound. The earbuds or/and software volume is set
to minimum.
Earbuds work with my Your computer's BT drivers are not
smartphone but not with my updated.
computer.
Cannot find the earbuds in Bad BT connection.
the BT list.
The distance between the earbuds and
the media source is too large.
Cannot connect with a The distance between the earbuds and
device. the media source is too large or there are
secondary BT disturbances.
The media source's BT function is
disabled.
Bad BT connection.
Intermittent BT connection. The distance between the earbuds and
the media source is too large.
Disturbed BT connection.
Secondary BT disturbance.
Cannot use a single earbud. You have paired the wrong earbud.
EARBUD PROBLEMS
PROBLEM CAUSE
Earbuds do not switch on. Battery drained.
Earbud charging failed. The battery of the charging case is
drained.
Earbuds do not respond to You are touching the wrong surface.
touch control.
The earbuds don't fit.
Wet fingers
Function anomalies
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SOLUTION
Follow the instructions to adjust the volume.
The earbuds need to be supported by the BT
adapter in your computer. To ensure the BT
adapter for your computer is working correctly,
update the drivers to the latest version. In addition,
you may need to check that your computer's
BT adapter supports A2DP (Advanced Audio
Distribution Profile), HSP (Headset Profile), and/or
AVRCP (Audio/Video Remote Control Profile).
Deactivate the BT function of the previously paired
device or remove the earbuds from the BT list and
connect them again.
Place the device to be connected closer to the
earbuds.
Place the earbuds and your device closer to each
other. Move both devices away from other BT
devices, microwaves, wireless routers, and other
electronic devices.
Make sure the BT function is active before pairing.
Remove the earbuds from the BT list and connect
again.
Reset the earbuds and pair again (see "Resetting
Your Earbuds").
Move the device closer to the earbuds.
Remove the earbuds from the BT list and connect
again.
Switch off other BT devices to decrease the
interference.
Make sure both earbuds are paired with your
device first. Then, follow the steps to pair a single
(left or right) earbud with your device.
SOLUTION
Battery low, charge it by placing both earbuds
inside the charging case.
Place both earbuds inside the charging case
properly until they magnetically snap into place.
Make sure the charging case is fully charged.
Make sure you are touching the correct touch
control surface.
Make sure you are wearing them properly.
Make sure your fingers are dry.
Reset the earbuds and pair them again (see
"Resetting Your Earbuds").
SOUND HELP
PROBLEM CAUSE
No sound coming from one The distance between earbuds is too
of the earbuds. large.
In-Ear detection sensor blocked.
Function anomalies.
Poor sound quality. The earbud nozzles are dirty.
The distance between the earbuds and
the media source is too large
Secondary media source problems.
The microphone does not Blocked microphone.
pick up sound.
Muted microphone.
BT connection issue.
Cannot hear the caller while The smartphone volume is set to Minimum
on a phone call. or muted.
Cannot hear my own voice Blocked microphone.
while on a phone call.
Warranty statement
All electrical and electronic products commercialized by Prozis via www.prozis.com are cov-
ered by the warranty applicable to the purchase and sale of consumer goods.
GENERAL CONSIDERATIONS
This document contains the terms and conditions of Prozis' warranty for final consumers.
This warranty is valid exclusively for consumers who purchase the product for non-profession-
al purposes.
WARRANTY PERIOD
Prozis guarantees the product is to remain free from material and production defects for a
3-year period, counting from the date of initial purchase by a consumer and respective deliv-
ery, or for longer if legally established by the applicable national law.
In the event that repair is required, this 3-year period is suspended during repair time.
CONSUMABLES
The gradual performance decrease caused by prolonged use of the product's consumable
components, such as batteries, is not covered by this warranty unless the malfunction is
caused by faulty design, materials or production.
EN
SOLUTION
Make sure the earbuds are within range of each
other.
Make sure the In-Ear detection sensor is not
blocked.
Place both earbuds back inside the charging case,
and then take them out again.
Clear any debris from the earbud nozzles.
Move both devices closer to each other or remove
any obstacles between them.
Try a different media source.
Make sure the microphone is not blocked or
covered.
Make sure the microphone is not muted on your
phone.
Remove the earbuds from the BT list and connect
them again.
Set the volume to a higher level.
Make sure the microphone is not blocked or
covered.
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