Troubleshooting - Electrolux PURE A9 Manual De Instrucciones

TROUBLESHOOTING

PROBLEM
The air purifier does not
operate.
The air quality does not
improve.
The fan does not operate.
The fan speed does not
change after selecting a
new fan speed.
The appliance is very loud.
The appliance produces a
strange smell.
The app does not operate
properly or it is not
possible to onboard the
appliance on the app.
The screen
shows the error
PM sensor failure
message "PM
Go to app for
more information
sensor failure".
The screen
shows the error
TVOC sensor error
message "TVOC
Go to app for
more information
sensor error".
The screen
shows the error
Fan motor stall
message "Fan
Go to app for
more information
motor stall".
The screen
shows the
Comm. error
error message
Go to app for
"Comm. error". more information
The screen
shows the error
Filter door open
message "Filter
Please close
door open". to continue
The screen
shows the error
RFID invalid
message "RFID
Go to app for
invalid". more information
For any further problems, contact an authorized Electrolux service centre.
10
SOLUTION
electrical outlet.
fuse with a time delay type or reset the circuit breaker.
Check if the windows or doors are opened. Close all doors, windows and other
openings connecting to the outside of the room.
installed correctly, then retry using the purifier.
The fan speed will decrease or increase gradually, this is normal. If it does not
change after a prolonged period of time after the input then please each out to
an Electrolux authorized servicer for support.
re that there are no obstacles near the appliance and that it has a
minimum of 30 cm of clearance around it for optimal operation.
This is normal, but it should disappear quickly. If the smell persist or if you
sense a burning smell, please disconnect the purifier and reach out to an
Electrolux authorized servicer for support.
Please reach out to an Electrolux authorized servicer for support on the topic.
PM sensor is not working correctly. Please reach out to Electrolux authorized
servicer for further diagnosis and repair or replacement.
TVOC sensor is not working correctly. Please reach out to Electrolux
authorized servicer for further diagnosis and repair or replacement. You can
continue to use the product in the short term for the purpose of purification.
Please immediately unplug the unit and carefully check if the fan or air
discharge is being obstructed. If nothing is blocking the fan or air discharge
and the air intake door (image 8) is properly closed, please reach out to an
Electrolux authorized servicer for further diagnosis and repair or replacement.
Refrain from turning on the product until the issue is resolved.
This represents a communication error. Please go to the app for further
diagnosis or reach out to an Electrolux authorized servicer for support on this
error.
Please open the back air intake cover (image 8) and close it again. Ensure
it is closed properly. If this does not resolve the error, please reach out to an
Electrolux authorized servicer for support.
Please go to the app to check if the filter needs to be replaced, and if so
please order a replacement filter for the unit. If the filter does not need to be
replaced (or was replaced recently) and the error persists please reach out to
an Electrolux authorized server for support.
own or the circuit breaker tripped. Replace the
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