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  • ESPAÑOL, página 36
TROUBLESHOOTING
Some issues that arise may be solved by the user. If the problem persists after having tried
the following solutions, please contact Prozis customer service.
PROBLEM
CAUSE
The device is
The battery is empty.
not working.
No sound.
The Alarm clock or/
and software volume
is set to Minimum.
Your computer's
It works with
my smartphone
BT Drivers are not
but not with my
updated.
Computer.
No BT
Playback device
connection.
error.

Warranty statement

All electrical and electronic products commercialized by Prozis via www.prozis.com are cov-
ered by the warranty applicable to the purchase and sale of consumer goods.
GENERAL CONSIDERATIONS
This document contains the terms and conditions of Prozis' warranty for final consumers.
This warranty is valid exclusively for consumers who purchase the product for non-profession-
al purposes.
WARRANTY PERIOD
Prozis guarantees the product is to remain free from material and production defects for a
2-year period, counting from the date of initial purchase by a consumer and respective deliv-
ery, or for longer if legally established by the applicable national law.
In the event that repair is required, this 2-year period is suspended during repair time.
CONSUMABLES
The gradual performance decrease caused by prolonged use of the product's consumable
components, such as batteries, is not covered by this warranty unless the malfunction is
caused by faulty design, materials or production.
SOLUTION
Recharge the battery as described.
Follow the instructions to adjust the volume.
The Alarm clock need to be supported by the BT adapter in your computer. To ensure
the BT adapter for your computer is functioning correctly, update the drivers to the
latest version.
You may need to check if your computer's BT adapter supports A2DP (Advanced
Audio Distribution Profile), HSP (Headset Profile), HFP (Hands-free Profile), and/or
AVRCP (Audio/Video Remote Control Profile).
Check if the alarm clock has been detected by the playback device.
Check if the playback device detects other devices with BT.
Check if you are on BT mode, "BT" light must be switched on.
EN
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