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17. RESIDEO'S 10 YEAR WARRANTY POLICY
R100C-1, R200C-1, R200S-1, R200H-N1, R200ST-N1,
R200C-N1, R200S-N1, R200C-2, R200S-2, R200H-N2,
R200ST-N2 R200C-N2, R200S-N2, R200C-3, R200S-3, R200C-
N3, R200S-N3, R200C2-A, R200C2A-UK, R200C2-B, R200C2-E
Beneficiary of this Warranty
This limited warranty is provided to its direct customer
("Buyer") by the member of the Resideo Technologies, Inc
group of companies ("Resideo") which sells the product.
Resideo does not provide this warranty to the consumer
or end-user of the product. Resideo expects that Buyer
will give its customers an equivalent warranty to that
given by Resideo to Buyer hereunder. This does not affect
any statutory obligations that Resideo may have to
consumers as manufacturer of the Products. Resideo
reserves the right, at its discretion, to change these
Warranty Terms and the products to which these
Warranty Terms apply. Any changes to these Warranty
Terms only apply to Products sold after the date of the
change.
Resideo's Warranty
Resideo warrants that the Products will be free from
defective materials and faulty workmanship and conform
to applicable specifications for a period of 120 months
from the manufactuplate date code on the Product. If any
Product becomes defective duplate the applicable
warranty period for a reason that is not excluded below,
Resideo will, at its sole option, either repair or replace
free of charge with a new or re-furbished product, or
credit to Buyer's account the price paid for the Product.
Resideo will not be responsible for any of Buyer's costs of
de-installing and re-installing the Product, travel or any
other costs.
Exclusions from the Warranty
This warranty is an extended manufacturer's warranty
and to the extent permitted by law, is in lieu of all other
warranties and conditions, expressed or implied including
those of satisfactory quality or fitness for a particular
purpose. Resideo shall have no obligation under this
warranty or otherwise if: i) The product is not installed in
accordance with Resideo's installation instructions and
applicable installation standards, is not used for a purpose
for which it is designed and in accordance with Resideo's
user instructions or is not maintained in accordance with
Resideo's care and maintenance instructions or is altered
(including the alteration of any serial number), serviced or
repaired by anyone other than Resideo/Resideo's
Authorized Service/Repair Centre: ii) Damage is caused by
outside occurrences, such as lightning, power surges, fire,
floods, acts of nature, or the like or quality of water, or is
This warranty does not cover the costs of replacing
consumable items (such as batteries), maintenance
checks and adjustments, such as Product calibration,
which may be required in accordance with the Product
use and maintenance instructions.
Returns and Repairs
Prior to returning any Product that has become defective
duplate the applicable warranty period for a reason that
is not excluded under these Warranty Terms, Buyer must
contact Resideo customer service to obtain a return
merchandise authorization (RMA) number. To obtain the
RMA number, Buyer must provide: i) Product model
number and serial number, ii) Proof of purchase, iii)
Description of the defect. Buyer shall send the defective
Product to Resideo at its own expense, appropriately
packaged to prevent damage to the Product, together
with the RMA and proof of purchase, in accordance with
the instructions of the Resideo customer service
representative. Resideo will test the returned Product to
verify that it is defective. At Resideo's request Buyer shall
provide such additional information as Resideo may
reasonably require to verify the cause of the defect,
including date and location of installation, Product
application, manner of operation, maintenance records
and failure mode. If Resideo determines that the Product
is defective, Resideo will decide whether to repair or
replace the Product or credit the Product purchase price
to Buyer's account. If Resideo decides to replace the
Product, Resideo will send the replacement Product to
Buyer at Resideo's expense. Unless otherwise agreed in
writing, Resideo will destroy any Product that it
determines to be defective. If Resideo does not find the
Product defective, Resideo reserves the right to charge
the Buyer for the reasonable costs of its investigation of
the alleged defect. If Buyer pays Resideo in advance for
the costs of returning the Product, Resideo will send the
non-defective Product back to Buyer but otherwise
Resideo will destroy the Product.
Out of Warranty Repairs
At the request of Buyer, Resideo will provide to Buyer a
quotation for the costs to repair any Product outside of
the applicable warranty period, if Resideo considers such
Product to be repairable. If Buyer accepts the quotation
and sends the Product to Resideo (following the same
process as for in-warranty returns), Resideo will repair the
Product in accordance with the quotation and return the
repaired Product to Buyer. The repaired Product will be
warranted for 90 days from the date of repair.
Miscellaneous
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