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Use this table to see possible solutions for possible problems with the pole saw. If these
suggestions do not solve the problem, see Warranty.
Chain pinched in cut
Motor stops while
cutting
Overheating of control
system
Battery discharged
Safety button not pressed
Battery pack not fully
inserted
Battery contacts dirty
Motor does
not run or runs
Battery pack cold
intermittently
Overheating of motor
Debris in side cover
Defective power switch
Debris preventing full
movement of hand guard
Possible chain brake
Chain brake does
malfunction
not engage
Dull chain
Chain installed backwards
Chainsaw does
Worn chain
not cut properly
Dry or excessively
stretched chain
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Undercut limb to relieve pressure on limb.
See SAWING TECHNIQUES.
Let the control system cool down.
Charge the battery.
Press the safety button before squeezing the
trigger switch. See ON/OFF SWITCH.
Press the battery pack into the battery port
until it clicks into place.
Remove the battery pack, remove debris
from the battery port, and then clean the
contacts with a clean, dry cloth.
Allow the battery pack to warm to the
minimum operating temperature of 32°F
(0°C).
Let the motor cool down.
Remove battery pack, then remove side
cover and clean out debris. See ASSEMBLY.
Contact Senix customer service at 1-800-
261-3981.
Clean debris from external chain brake
mechanism.
Contact an approved service location
immediately.
WARNING!
Operating a chainsaw without a functioning
chain brake could lead to serious personal
injury.
See TENSIONING THE CHAIN.
See REPLACING THE CHAIN.
See ASSEMBLY.
Replace the chain. See REPLACING THE
CHAIN.
necessary. See DURING OPERATION.
Check for a clogged oil system. A small
amount of oil should be delivered to the bar.
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