CARE & MAINTENANCE
IMPORTANT: DO NOT attempt to clean the unit by adding water to the feed chute chamber while
attached to the motor base.
CLEANING
• Hand-Washing
Separate all parts and wash in warm, soapy water with a soft cloth. Thoroughly rinse and air-dry all parts.
• Dishwasher
All parts, except the motor base, are top-rack dishwasher safe and should NOT be cleaned with a
heated dry cycle.
• Motor Base
Unplug the motor base before cleaning. Wipe with a clean, damp cloth.
• Filters
If there is pulp build up on the metal portion of the filter, use a cleaning utensil or toothpick to remove
the excess before washing.
STORING
For cord storage, wrap cord with hook-and-loop fastener near the back of the motor base.
DO NOT wrap the cord around the bottom of the base for storage.
When moving the unit, lift from the bottom of the motor base. Store the auger and filter assembled in the
feed chute chamber with the pulp spout installed. Place the juice jug into the pulp container for easy storage.
OVERLOADING THE UNIT
This unit features a unique safety system that prevents damage to the motor and drive system should you
inadvertently overload the motor. If the unit is overloaded, the motor will be temporarily disabled. Should
this occur, wait 2 minutes, then press START/STOP to start the unit.
If your unit needs servicing, please call Customer Service at 1-877-646-5288. So we may better assist you,
please register your product online at registeryourninja.com and have the product on hand when you call.
TROUBLESHOOTING GUIDE
WARNING:
To reduce the risk of shock and unintended operation, turn power off and unplug
unit before troubleshooting.
The REVERSE program is not operating.
•
After pressing and holding REVERSE, there will be a beep and a brief pause, then the auger will rotate
in the opposite direction. Release REVERSE to stop. Repeat as needed. Press START/STOP to resume
normal operation.
The unit stopped working and is beeping.
•
The unit was overloaded with ingredients. Wait 2 minutes then press START/STOP to start the unit.
Can I juice fruit with seeds and pits in it?
•
No. Seeds and pits should be removed from the fruit prior to juicing. For example, remove the seeds
from cherries and the pit from a plum.
Can I juice frozen fruits and vegetables or add ice?
•
No, do not use frozen fruit, frozen vegetables, or ice with this unit.
The unit makes a squeaking noise when I juice certain ingredients.
•
When the auger is breaking down fibrous ingredients like apples, celery, herbs, and leafy greens, the unit
will sometimes make this noise. This is normal and not a cause for concern.
The unit is producing less juice than I anticipated based on the amount of produce I used.
•
With the Ninja NeverClog™ Cold Press Juicer, you can expect 1 lb. of produce to yield approximately
8 oz. of juice.
•
Depending on the seasonality of ingredients, you may experience lower juice and pulp yield when using
the Less Pulp Filter. If this occurs, try using the Lots of Pulp Filter.
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ONE (1) YEAR LIMITED WARRANTY
The One (1) Year Limited Warranty applies to purchases made from authorized retailers of
SharkNinja Operating LLC. Warranty coverage applies to the original owner and to the original
product only and is not transferable.
SharkNinja warrants that the unit shall be free from defects in material and workmanship for a period
of one (1) year from the date of purchase when it is used under normal household conditions and
maintained according to the requirements outlined in the Owner's Guide, subject to the following
conditions and exclusions:
What is covered by this warranty?
1.
The original unit and/or non-wearable parts deemed defective, in SharkNinja's sole discretion,
will be repaired or replaced up to one (1) year from the original purchase date.
2. In the event a replacement unit is issued, the warranty coverage ends six (6) months following
the receipt date of the replacement unit or the remainder of the existing warranty, whichever is
later. SharkNinja reserves the right to replace the unit with one of equal or greater value.
What is not covered by this warranty?
1.
Normal wear and tear of wearable parts (such as blending vessels, lids, cups, blades, blender
bases, removable pots, racks, pans, etc.), which require regular maintenance and/or replacement
to ensure the proper functioning of your unit, are not covered by this warranty. Replacement
parts are available for purchase at ninjaaccessories.com.
2. Any unit that has been tampered with or used for commercial purposes.
3. Damage caused by misuse, abuse, negligent handling, failure to perform required maintenance
(e.g., failure to keep the well of the motor base clear of food spills and other debris), or damage
due to mishandling in transit.
4. Consequential and incidental damages.
5. Defects caused by repair persons not authorized by SharkNinja. These defects include damages
caused in the process of shipping, altering, or repairing the SharkNinja product (or any of its parts)
when the repair is performed by a repair person not authorized by SharkNinja.
6. Products purchased, used, or operated outside North America.
How to get service
If your appliance fails to operate properly while in use under normal household conditions within the
warranty period, visit ninjakitchen.com/support for product care and maintenance self-help. Our
Customer Service Specialists are also available at 1-877-646-5288 to assist with product support
and warranty service options, including the possibility of upgrading to our VIP warranty service
options for select product categories. So we may better assist you, please register your product
online at registeryourninja.com and have the product on hand when you call.
SharkNinja will cover the cost for the customer to send in the unit to us for repair or replacement. A fee
of $20.95 (subject to change) will be charged when SharkNinja ships the repaired or replacement unit.
How to initiate a warranty claim
You must call 1-877-646-5288 to initiate a warranty claim. You will need the receipt as proof of purchase.
We also ask that you register your product online at registeryourninja.com and have the product on
hand when you call, so we may better assist you. A Customer Service Specialist will provide you with
return and packing instruction information.
How state law applies
This warranty gives you specifi c legal rights, and you also may have other rights that vary from state
to state. Some states do not permit the exclusion or limitation of incidental or consequential damages,
so the above may not apply to you.
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