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Review this table to find do-it-yourself solutions for minor performance problems. Any
service needed, other than maintenance described in this Use & Care Guide, should be
performed by a qualified service agent.
WARNING
Disconnect electrical supply before performing maintenance to the air purifier. Failure
to do so could result in electrical shock or personal injury.
PROBLEM
Connection problem.
Filter covers are not installed
Air purifier will
properly.
not turn on or
respond to button
controls.
Defective wall outlet.
The power cord is damaged.
The plastic packaging on the new
Fresh air cannot
filters has not been removed.
be delivered
smoothly from
The air outlets of the air purifier
the air outlet.
are blocked by foreign objects.
Low fan speed.
The air inlet or outlet is blocked
by foreign objects.
Poor air
purification
The room exceeds the applicable
quality.
area of this product.
The composite filter needs to be
replaced.
TROUBLESHOOTING
POSSIBLE CAUSE
Make sure that the power cord is fully plugged
into the wall outlet, and the ON/OFF button is
turned on.
Re-install the filters and filter covers correctly.
Check with a good appliance or lamp. Be sure
the power plug is fully plugged into a good
wall outlet.
Call 1-877-531-7321 (US) / 1-844-608-3081
(CA) for assistance.
Remove the plastic packaging.
Remove the foreign objects.
Tap
to change fan speed.
Remove the foreign objects.
If the room is larger than 465 ft² / 43 m², air
purification will take longer. The air purifier may
not be as effective in larger rooms. Close doors
and windows while using the air purifier.
Replace the filter. See page 7 for instructions
on how to order new filters.
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