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Troubleshooting
Problem
Desk does not go up or down and the
controller does not illuminate when any
button is pressed.
Desk does not go up or down and the
controller illuminates when any
button is pressed.
Columns do not go up evenly.
Desk wobbles excessively.
HOT is displayed on the panel.
Desk legs are noisy.
Error Codes
Code
- - -
Control system malfunction
Voltage irregularity
Over-load protection activated
Overheat or power supply failure
Irregular Hall signal from Motor A
Motor A malfunction
Motor B malfunction
Lose connection or,
irregular Hall signal
Irregular Hall signal on Motor B
Anti-collision protection activated
Safe Mode
> 10 mm deviation between legs
Engineering mode
Locked controller
Action
Check all connections. Make sure power cord is plugged into the control box
and a power outlet. Press any button on the
controller and make sure it illuminates. Reset the desk.
Unplug the power cord and re-plug after 10 seconds.
Reset the desk. If the problem persists, switch motor cables from one port to
another at control box and reset again.
Unplug the power cord and re-plug after 10 seconds.
Reset the desk. If the problem persists, switch motor cables from one port to
another at control box and reset again.
It is normal that desk moves slightly at standing height when in use. Retighten
all screws and bolts, and adjust leveling feet to make sure table stands level.
The desk motors are overheated. Stop using the desk for 10 minutes and let
them cool down.
It is normal that desk makes noise when the stages move past each other.
Apply silicon-based lubricant if it is unusually noisy.
Action
Reset the system.
Please contact customer service.
Please contact customer service.
Remove weight from desk top until error clears.
Let desk cool down for 10 minutes before using again
Unplug and re-plug power cord, and reset the desk.
If problem persists, switch motor cables at the control box and reset.
Unplug and re-plug power cord, and reset.
If problem persists, switch motor cables at the control box and reset.
Unplug and re-plug power cord, and reset.
If problem persists, switch motor cables at the control box and reset.
Check all cables and make sure they're connected.
Switch motor cables at the control box and reset.
Unplug and re-plug power cord, and reset.
If problem persists, switch motor cables at the control box and reset.
Remove objects from beneath the desk and reset system.
Unit will shut-off for 18 minutes after 2 minutes of continuous use to protect
the control box. User may unplug and re-plug the power
cable reactivate the unit.
Unplug and re-plug power cord, and reset the desk.
If problem persists, please contact customer service.
Hold M button until normal height numbers are displayed.
Press the M button + Up Arrow to lock the controller. (LOC will appear)
Press the M button + Down Arrow to unlock the controller.
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