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Important Information for
Preventing Image Retention
OLED is a self-emissive technology, which brings many significant
benefits to image quality and performance. As with any self-emitting
display, it is possible for users of OLED TVs to experience temporary
image retention under certain conditions, such as when displaying a
static image on the screen for a long time. Even so, this phenomenon is
rare under ordinary viewing conditions and is not a malfunction. Below
sets forth helpful information you may refer to for using your OLED TV.
Examples of Images that may Cause
Image Retention
• Still images or fixed images containing certain information
that are displayed uninterrupted on the screen, such as channel
numbers, station logos, program titles, news or movie subtitles,
and headlines.
• Fixed menu or icons for video game consoles or broadcasting
set-top boxes.
• Black bars shown on the left, right, top, or bottom of the screen,
such as in images with a 4:3 or 21:9 ratio.
Recommended Measures for
Preventing Image Retention
• Avoid watching a video displaying an image as listed above for
extended periods of time.
• Adjust your TV settings as below when turning on a video
exhibiting an image as listed above for extended periods of time.
- Picture
Picture Mode Settings
- Picture
Picture Mode Settings
to lower value
- Picture
OLED Panel Settings
Adjustment
High
• Turn off the menu bar of an external device, such as a set-top
box, to prevent long-term display of the menu bar of such device.
(Please refer to the manual of the applicable external device for
instructions.)
• Adjust the settings as below when watching a video constantly
showing black bars on the left, right, top or bottom, in order to
remove the black bars.
- Picture
Aspect Ratio Settings
Vertical Zoom or All-Direction Zoom
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Information on Functions
Supporting Image Quality in
Relation to Temporary Image
Retention
• OLED TV offers a function called Pixel Refresher, which helps to
• The auto feature will activate when the TV power is turned off, but
• To manually activate Pixel Refresher, you will have to select
• If Pixel Refresher has not been manually activated for a certain
• In addition to Pixel Refresher, there are other functions available
Picture Mode
Eco
OLED LIGHT
Adjust
Logo Luminance
Aspect Ratio
prevent temporary image retention. This function can be operated
automatically or manually.
only after the TV has been turned on for a cumulated total of four
(4) hours or more, which need not be consecutive. Pixel Refresher
will automatically run for several minutes after the screen is
turned off. (Please note that failure to supply the AC power or
disconnecting the power cord from the outlet will disable the auto
feature.)
Picture
OLED Panel Settings
settings. Once manually activated, the function will run for
approximately one (1) hour. During this time, a horizontal line may
appear on the screen; however, this is not a malfunction.
period of time, a pop-up window advising to activate this function
will appear on the screen. Please follow the instructions set forth in
the pop-up window.
for protecting the screen from image retention. For example, a
function that automatically reduces the screen brightness level, in
part or in whole, will be activated when a static image is displayed
uninterrupted on the screen. Once the static image disappears, the
brightness level will automatically return to the previous level. This
function is an intended function, and not a malfunction.
Pixel Refresher in the
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