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Troubleshooting
NOTE: Refer to the Service Parts section in this manual
for a detailed drawing showing the location of the parts
listed below.
Problem
Hot and cold are reversed.
There is no ow or a low
water ow.
There is leaking or dripping
from the spout when the
handle is closed.
Water comes out of the
tub spout and showerhead
at the same time.
The temperature range is
restricted.
The handle cannot be
installed or the handle rubs
against the escutcheon.
The handle is hard to turn. The bonnet nut is too tight.
Possible Cause
The lines are reversed or the cartridge is
installed upside down.
One or both water supplies are not turned
on.
The grommets are not sealing properly.
If the pattern of the water ow switches to
the shower from the tub spout, and the leak
from the tub spout is less than 0.01 GPM,
this is a normal occurrence. Or consider the
causes below:
! The pipe used between the valve and the
tub spout is not 1/2 in. IPS, or the COPPER
pipe is incorrect.
! The distance between the valve and the
showerhead is less than 48 in..
! There is a restriction between the valve
and the tub spout.
! The valve is installed upside down.
The temperature limit stop is out of position. □
The valve is installed too far back from the
nished wall.
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15
Please contact 1-855-HD-GLACIER for further assistance.
Solution
Rotate the cartridge stem 180°
so that the notch is facing down
towards the drain.
Turn both water supply valves
counterclockwise to the on
position.
Replace the cartridge.
Change the pipe to IPS or
COPPER.
The distance from the
showerhead and valve moved
to at least 48 in..
Remove the tub spout and ush
out debris and/or replace the
undersized line or ttings.
Remove the valve and reinstall it
using the correct orientation.
Refer to the section Adjusting
the Temperature.
Reinstall the valve (refer to Step
2 of the Installation section).
Loosen the bonnet nut and
reinstall it. Do not overtighten.
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