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Problem: Burner will not light using igniter
Possible Cause 1: Electrode and burners are wet.
-Wipe dry with cloth.
Possible Cause 2: Igniter battery is dead.
-Check or replace the AAA battery in the igniter.
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-Call Real Flame at 1-800-654-1704 for technical support.
Possible Cause 4: Wire loose or disconnected.
-Reference page 15, step 1, reconnect wire. Call Real Flame at 1-800-654-1704.
Possible Cause 5: Wire is shorting (sparking) between igniter and electrode.
-Call Real Flame at 1-800-654-1704 for support.
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-Reference page 16, turn electrode to point at the thermocouple.
Possible Cause 7: Bad Igniter
-Call Real Flame at
1-800-654-1704 for
support.
Problem: Burner will not light with match
Possible Cause 1: No Gas Flow.
-Check if Natural Gas supply is stopped. If it is not stopped, refer to
"Problem: Sudden drop in gas flow" on the following page.
Possible Cause 2: Quick Connect not fully engaged.
-Disconnect the quick connect at the gas supply and reconnect to ensure a
proper connection is made.
Possible Cause 3: Obstruction of gas flow.
- Check for bent or kinked hose.
Possible Cause 4: Spider webs or insect nest in the venturi.
- Clean the venturi.
Possible Cause 5: Burner ports clogged or blocked.
-Reference "Problem: Irregular flame pattern" on the following page. Clean the
burner ports as described there.
Problem: The fire table emits a lot of black smoke when in use
Possible Cause 1: Hose from gas fire table is pinched.
-Make sure the hose is not pinched between the
fire table and the source of the gas.
Possible Cause 2: Flame is being obstructed at burner ports.
-Make sure that the gas ports on the burner are free
of any lava rocks so that the flame can flow naturally.
For Technical Support Contact Real Flame at: 1-800-654-1704
Troubleshooting
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Thermocouple
Igniter Pin
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Burner Pipe
Burner Ports
Burner
Burner Ports
Venturi
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