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What Will Farouk Do? Farouk Systems, Inc. will replace your
appliance at no charge other than a $15.00 return shipping and
handling fee. The replacement appliance is warranted for the
remainder of the original two (2) year warranty period. If the tool
sent in is no longer available, it will be replaced with a comparable
tool.
What Does This Warranty Not Cover? This warranty does not
cover any steel parts; plastic parts; flex cord; damages caused by
negligence, misuse, tampering, alteration, failure to follow safety,
operation or maintenance instructions; appliances purchased
through any internet auction site or from any other outlet that is
not an authorized reseller; or alteration or removal of the model
number or other identifying marks on the appliance or the
packaging. Further, this warranty does not cover normal wear and
tear.
How to make a warranty claim.
SAVE YOUR ORIGINAL RECEIPT. Then Either:
(A) Return the appliance with the original receipt to the professional
salon or professional salon chain from which it was purchased
where the appliance may be exchanged at no charge, depending
on the reseller's exchange policy (terms and conditions may vary
depending on store's exchange policy);
or
(B) Contact Farouk Systems, Inc. Customer Service at (800) 237-
9175 if you have any questions regarding your tool. Send your tool,
along with any completed warranty card that accompanied the tool at
time of purchase, the original receipt indicating the location and date
of purchase and a check or money order made payable to Farouk
Systems, Inc. for $15 to cover shipping and handling, to the following
address (United States Only: California residents are not required to
send payment.):
Attention: Customer Service
Farouk Systems, Inc.
880 E. Richey Rd.,
Houston, TX 77073
7
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