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Troubleshooting Tips... Before you call for service
Save time and money! Review the charts on the following pages first and you may not need to call for service.
Problem
Dehumidifier does not
start
Dehumidifier does not dry
the air as it should
Dehumidifier runs too
much
Frost appears on the coils
Control cannot be set
Fan noise
Water on floor
Bucket Full LED light
flashing and alarm sounds
while drain hose is
connected.
Possible Cause
The dehumidifier is unplugged.
The fuse is blown/circuit breaker
is tripped.
Dehumidifier has reached its
preset level or bucket is full.
Bucket is not in the proper
position.
Power Failure.
Did not allow enough time to
remove the moisture.
Airflow is restricted.
Dirty Filter
The Humidity Control may not be
set low enough.
Doors and windows may not be
closed tightly.
Clothes dryer may be blowing
moisure-laden air into the room.
Room temperature is too low.
Area to be dehumidified is too
large.
Doors and windows are open.
Dehumidifier has been turned on
recently, or room temperature is
below 41 F (5 C)
The compressor will turn off and
the fan will automatically continue
to run for approximately 3 minutes
at a fixed setting.
Air is moving through the
dehumidifier.
Hose connection may be loose.
Intended to use the bucket to
collect water, but a hose was
attached.
Drain hose not tight on fitting.
Drain hose is kinked.
What To Do
Makes sure the dehumidifier's plug is pushed
completely into the outlet.
Check the house fuse/circuit breaker box and replace
the fuse or reset the breaker.
condition occurs. Change to a lower setting or empty
the bucket and replace properly.
the dehumidifier to operate.
reason, the unit may not start normal dehumidification
for 3 minutes after turning back on.
the desired dryness.
Make sure there are no curtains, blinds or furniture
blocking the front of back of the dehumidifier. See the
See the Care and Cleaning section.
dehumidification.
Check that all doors, windows and other openings are
securely closed.
should be vented to the outside.
Moisture removal is best at higher room temperatures.
removal rate. Models are designed to be operated at
Close all doors and windows to the outside.
minutes. See the Automatic Defrost section
the fan as desired.
Check the hose connection. See the Removing
Collected Water section.
Disconnect the hose if using a bucket to collect water.
See the Removing Collected Water section.
Check drain hose connection.
Ensure the drain hose is pointed straight down to the
floor and is not kinked in anyway.
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