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Troubleshooting
Before calling for service, review the symptoms and recommended solutions below. If
none of the suggested solutions resolve your problem, please visit our website at www.
samsung.com or call Samsung Customer Care at 1-800-SAMSUNG (726-7864). Note that
you will be charged for any service visits in which no defects were found.
General
Temperature
Symptom
Fridge/freezer does
not operate.
Fridge/freezer
temperature is warm.
Fridge/freezer is
over-cooling.
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English
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Possible causes
• Power cord is not plugged
in properly.
• Temperature control is not
set correctly.
• Refrigerator is located near
a heat source or direct
sunlight.
• Not enough clearance
between refrigerator and
nearby walls or cabinets.
• Energy Saver mode is
activated.
• The refrigerator is
overloaded. Food is
blocking the refrigerator
vents.
• Temperature control is not
set correctly.
Solution
• Properly plug in the power
cord.
• Set the temperature lower.
• Keep the refrigerator away
from direct sunlight or a
heat source.
• Make sure there is a gap of
at least 2.5 inches (5 cm)
between the refrigerator
back and sides and any
nearby walls or cabinets.
• Deactivate Energy Saver
mode.
• Do not overload the
refrigerator. Do not allow
food to block vents.
• Set the temperature higher.
2019-03-07
11:17:09
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