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Symptoms
Odor
Your home
appliance and
smartphone is
not connected
to the Wi-Fi
network.
44
Reason
This odor is caused by the rubber
attached to the washing machine.
If the rubber door gasket and door
seal area are not cleaned regularly,
odors can occur from mold or foreign
substances.
Odors can occur if foreign substances
are left in the drainage pump filter.
Odors can occur if the drainage hose
is not properly installed, causing
siphoning (water flowing back inside
the washing machine).
Using the dry function, odors can
occur from lint and other laundry
matter sticking to the heater. (Dryer
model only)
A particular odor can occur from
drying wet clothes with hot air. (Dryer
model only)
The password for the Wi-Fi that you
are trying to connect to is incorrect.
Mobile data for your smartphone is
turned on.
The wireless network name (SSID) is
set incorrectly.
The router frequency is not 2.4 GHz.
The distance between the appliance
and the router is too far.
Solution
• It is the normal odor of new rubber and will
disappear after the machine has been run a
few times.
• Be sure to clean the gasket and door seal
regularly and check under the door seal for
small items when unloading the washer.
• Be sure to clean the drainage pump filter
regularly.
• When installing the drainage hose, be sure
that it doesn't become kinked or blocked.
• This is not a malfunction.
• The odor will disappear after a short while.
• Find the Wi-Fi network connectedto your
smartphone and remove it,then register
your appliance on LG SmartThinQ.
• Turn off the Mobile data of your smartphone
and register the applianceusing the Wi-Fi
network.
• The wireless network name (SSID)should
be a combination of Englishletters and
numbers. (Do not usespecial characters.)
• Only a 2.4 GHz router frequency
issupported. Set the wireless router
to2.4 GHz and connect the applianceto
the wireless router. To check therouter
frequency, check with yourInternet service
provider or the routermanufacturer.
• If the distance between the applianceand the
router is too far, the signalmay be weak and
the connection maynot be configured correctly.
Move thelocation of the router so that it is
closerto the appliance.
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