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Problem
Trouble connecting
appliance and
smartphone to Wi-Fi
network.
NOTE
• You can refer to the Energy Star program in detail at www.energystar.gov.
• If you see "CH" in the display, please call 1-800-243-0000.
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Possible Causes & Corrective Action
The password for the Wi-Fi network was entered incorrectly.
• Delete your home Wi-Fi network and begin the registration process again.
Mobile data for your smartphone is turned on.
• Turn off the Mobile data of your smartphone before registering the
appliance.
The wireless network name (SSID) is set incorrectly.
• The wireless network name (SSID) should be a combination of English
letters and numbers. (Do not use special characters.)
The router frequency is not 2.4 GHz.
• Only a 2.4 GHz router frequency is supported. Set the wireless router to
2.4 GHz and connect the appliance to the wireless router. To check the
router frequency, check with your Internet service provider or the router
manufacturer.
The appliance is too far from the router.
• If the appliance is too far from the router, the signal may be weak and the
connection may not be configured correctly. Move the router closer to the
appliance or purchase and install a Wi-Fi repeater.
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