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Idiomas disponibles
Idiomas disponibles
GUARANTEES
As a customer, you have the following rights in accordance with the current Law for the Protection of Consumers and
Users:
1.- EXERCISE OF RIGHTS
The seller shall be liable for any lack of conformity existing at the time the goods were delivered.
If it is impossible or excessively burdensome for the consumer or user to claim against the seller for the lack of
conformity, they may make a direct claim to the producer for the goods to be brought into conformity.
Their liability will extend to a period of 3 years from the delivery of the goods. In the case of second-hand goods, the
seller and the consumer may agree on a shorter period, which must be no less than one year from the date of delivery.
2.- RIGHT TO REPAIR OR REPLACEMENT OF THE NON-CONFORMING PRODUCT
If the product or goods acquired are not in conformity with the contract, in order to bring them into conformity the
consumer or user will be entitled to choose between their repair or replacement, unless one of these two options
is impossible or its cost to the seller would be disproportionate in comparison with another remedy, and also if the
alternative remedy could be provided without any significant inconvenience to the consumer or user. It shall be free of
charge for the consumer.
1.
Must be free of charge for the consumer or user. This gratuity will include the cost of postage, transport, labour and
materials.
2.
Must be completed within a reasonable time.
3.
Must be completed without any significant inconvenience to the consumer or user.
The remedies for bringing the goods into conformity will suspend the running of the three-year time period for
notification of the lack of conformity of the goods, until the repaired item is delivered. For a year following the delivery of
the goods after they have been brought into conformity, the seller shall be liable for the non-conformities that were the
cause of their being brought into conformity, providing they are the same non-conformities and the defects occurring
again have the same origin as those that originally appeared.
3.- RIGHT TO REDUCTION OF THE PRICE AND TERMINATION OF THE CONTRACT
The consumer or user may demand an appropriate reduction of the price or termination of the contract in any of the
following cases:
•
It is impossible or disproportionate for the goods to be brought into conformity.
•
The seller has not repaired or replaced the goods or has not done so within a reasonable time.
•
A lack of conformity arises after the seller's attempt to bring the items into conformity.
•
The lack of conformity is sufficiently serious to justify immediate reduction of the price or termination of the
contract.
•
The seller has declared that they will not bring the items into conformity within a reasonable time or without
any significant inconvenience to the consumer or user.
The price reduction shall be proportional to the difference between the value of the goods at the time they were delivered
if they had been in conformity with the contract and the value of the goods actually delivered at the time of their delivery.
However, termination of the contract will not be justified in the case of a minor non-conformity.
EN
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