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FREqUENTLY ASKED qUESTIONS
CLEANING AND STORAGE
We recommend that you clean the air purifier at least once every 3 months and before extended storage.
Use only a dry cloth to wipe the external surfaces of the air purifier.
DO NOT USE WATER, WAX POLISH, OR ANY CHEMICAL SOLUTION.
If your Air Purifier will not be used for more than 30 days, we recommend:
• Remove the True-HEPA Filters from the unit.
• Wrap the True-HEPA Filters in an air tight plastic bag.
• Remove the Odor Absorbing Pre-filters and place them in an air tight plastic bag.
FREqUENTLY ASKED qUESTIONS
My Air Purifier is starting to make noise and the air output is less. What's wrong?
The filters may be dirty. High amounts of contaminates can block the pores in the filter and stop the air
from moving through it. Replace the Filters.
How long should I run my Air Purifier?
For best results, you should operate your Air Purifier 24 hours a day when possible. This unit will be
more effective when doors and windows are closed.
Can I wash any of the filters in my air cleaner?
No. Washing either filter will ruin it.
ACCESSORIES AND REPLACEMENT FILTERS
If you would like your air purifier to remain effective at reducing household odors, and to operate most
effectively, you should replace the odor absorbing pre-filters once every 3 months. This pre-filter is
available as the Premium odor absorbing pre-filter
To order replacement filters for your air purifier, go to www.replacementfilters.com or
call 1-800-477-0457.
• True-HEPA filter
• Odor absorbing pre-filter
CONSUMER RELATIONS
Mail questions or comments to:
Kaz USA, Inc.
Consumer Relations Dept.
250 Turnpike Road
Southborough, MA 01772
NOTE: IF YOU EXPERIENCE A PROBLEM, PLEASE CONTACT CONSUMER RELATIONS FIRST OR SEE
YOUR WARRANTY. DO NOT RETURN TO THE UNIT TO THE ORIGINAL PLACE OF PURCHASE. DO NOT
ATTEMPT TO OPEN THE MOTOR HOUSING YOURSELF, DOING SO MAY VOID YOUR WARRANTY AND
CAUSE DAMAGE TO THE AIR PURIFIER OR PERSONAL INJURY.
model HRF-H1 (single pack) or HRF-H2 (2 pack)
model HRF-B1 (single pack) or HRF-B2 (2 pack)
or model HRF-B1(single pack) or HRF-B2 (2 pack).
Call us toll-free at: 1-800-477-0457
E-mail: consumerrelations@kaz.com
Or visit our website at: www.kaz.com
Please be sure to specify a model number.
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