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Troubleshooting
Problem
Cannot add additional
detergent.
The washer stops.
Fills with the wrong
temperature water.
The load is wet at the
end of a cycle.
50
English
• Make sure the remaining amount of detergent and fabric
softener is not over the limit.
• Plug the power cord into a live electrical outlet.
• Check the fuse or reset the circuit breaker.
• Close the door and press Start/Pause (Hold to Start) to start
the washer. For your safety, the washer will not tumble or
spin unless the door is closed.
• Before the washer starts to fill, it will make a series of
clicking noises to check the door lock and does a quick drain.
• There may be a pause or soak period in the cycle. Wait briefly
and the washer may start.
• Make sure the mesh filter of the water supply hose at the
faucets is not clogged. Periodically clean the mesh filter.
• If the washer is not supplied with sufficient power, the
washer temporarily will not drain or spin. As soon as the
washer regains sufficient power, it will operate normally.
• Fully open both taps.
• Make sure the temperature selection is correct.
• Make sure the hoses are connected to the correct taps. Flush
water lines.
• Make sure your water heater is set to supply hot water with a
minimum temperature of 120 °F (49 °C) at the tap. Also, check
the water heater capacity and recovery rate.
• Disconnect the hoses and clean the mesh filters. The mesh
filters may be clogged.
• While the washer fills, the water temperature may change as
the automatic temperature control feature checks incoming
water temperature. This is normal.
• While the washer fills, you may notice just hot and/or just
cold water going through the dispenser when cold or warm
temperatures are selected. This is a normal function of
the automatic temperature control feature as the washer
determines the water temperature.
• Use the High or Extra High spin speed.
• Use high efficiency (HE) detergent to reduce oversudsing.
• The load is too small. Small loads (one or two items) may
become unbalanced and not spin completely.
• Make sure the drain hose is not kinked or clogged.
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