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SMART DIAGNOSIS
SMART DIAGNOSIS
Should you experience any problems with your
refrigerator, it has the capability of transmitting
data via your telephone to the LG service
center. This gives you the capability of speaking
directly to our trained specialists. The specialist
records the data transmitted from your machine
and uses it to analyze the issue, providing a fast
and effective diagnosis.
If you experience problems with your refrigerator,
call 1-800-243-0000 in USA. Only use the
TM
Smart Diagnosis feature when instructed to do so
by the LG call center agent. The transmission
sounds that you will hear are normal and sound
similar to a fax machine.
TM
Smart Diagnosis cannot be activated unless
your refrigerator is connected to power. If your
refrigerator is unable to turn on, then trouble-
shooting must be done without using Smart
TM
Diagnosis.
Using Smart Diagnosis
First, call 1-800-243-0000. Only use the Smart
Diagnosis feature when instructed to do so by the
LG call center agent.
1
Open the refrigerator door.
2
Hold the mouthpiece of your phone in front
of the speaker that is located on the right
hinge
of
the
instructed to do so by the call center.
3
Press the refrigerator door open detection
switch 5 times as in the figure to make the
light
inside
the
TM
refrigerator
door,
when
compartment
blink.
Pull-out Tray
4
Keep the phone in place until the tone trans-
mission has finished. Once the data trans-
mission is completed and the tones have
stopped, resume your conversation with the
specialist, who will then be able to assist you
in using the information transmitted for
analysis.
NOTE
For best results, do not move the phone
while the tones are being transmitted.
If the call center agent is not able to get an
accurate recording of the data, you may be
asked to try again.
NOTE
Call quality differences by region may
affect the function.
Use
the
home
communication performance, resulting in
better service.
Bad call quality may result in poor data
transmission from your
machine,
which
Diagnosis to malfunction.
telephone
for
better
phone
to
the
could
cause
Smart
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