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Setting up the Webcam
1. To use the in-built webcam, the monitor must be connected to your computer
via either its USB-C or USB-B port.
2. After connecting, navigate to "USB Switch" in the "USB" sub-menu of your
monitor's option menu and select either "TYPE-C" or "TYPE-B" depending on
which cable you've connected.
3. Open any program which uses the webcam, and it will automatically pop-out of
the monitor.
a. You may have to switch from your laptop's inbuilt webcam to "27C4KPDW".
Adjusting the Webcam
1. Use the scroll wheel on the rear of the webcam to adjust the framing.
2. To change picture settings such as brightness and contrast, use your
computer's settings menu:
a. Windows: Settings -> Bluetooth & devices -> Cameras -> 27C4KPDW
b. macOS: Picture settings can only be adjusted via third-party applications.
c. ChromeOS: Picture settings can only be adjusted on a per-application basis.
Retracting the Webcam
The webcam will automatically retract when not being used by any program.
a. Do not try to physically push the webcam back into the monitor, you may
damage it.
b. If webcam does not retract, try unplugging it and plugging it back in.
Symptom
Solution
•
Try restarting your computer
My computer
•
Navigate to USB Options -> Switch Active USB in Clarity Pro's OSD and
isn't recognising
ensure the selected USB type is the one you're connecting with.
my webcam
•
Try unplugging/disconnecting/disabling other webcams.
•
Check that the webcam named "27C4KPDW" is selected in your
My webcam isn't
computer's settings menu.
sliding out from
•
Restart the application you want to use the webcam with.
my monitor
•
Ensure you have the correct webcam selected in your video software.
My webcam isn't
•
Try unplugging your computer from the monitor.
retracting into
•
Try opening and closing an application which uses the webcam.
my monitor
Using the Touchscreen (27C4KPDWT Only)
1. To use the touchscreen, the monitor must be connected to your computer via
either its USB-C or USB-B port.
2. After connecting, navigate to "USB Switch" in the "USB" sub-menu of your
monitor's option menu and select either "TYPE-C" or "TYPE-B" depending on
which cable you've connected.
3. The touchscreen should be automatically recognised by your computer. If not,
consult our troubleshooting section below
Symptom
Solution
•
Unplug your USB cable from your computer and plug it back in.
My computer
•
Check you've selected the correct USB cable in your monitor's settings.
isn't reacting to
•
Restart your computer
my touch
•
Contact ALOGIC support if the above do not resolve your issue.
10
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference,
(2) this device must accept any interference received, including interference that may cause undesired operation.
CAN ICES-3 (B)/NMB-3(B)
The terms HDMl and HDMl High-Definition Multimedia lnterface, and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing
Administrator, Inc. in the United States and other countries.
Troubleshooting
Symptom
Solution
The power
•
Verify that the mains power cord is securely attached to the power adapter,
button does not
is connected to a power outlet and the power outlet is switched on.
light up when
•
Verify that the power adapter is securely connected to the rear of the
pressed
monitor.
The power
•
Disconnect the power adapter from the Monitor and reconnect in 2-3
button lights up,
minutes.
but nothing is
•
Press and hold the power button for 5 seconds to reset the monitor
displayed on the
settings.
screen
•
Contact ALOGIC Support if the points above do not work.
Monitor does
•
Check that an appropriate video cable is connected between the computer
not show HDMI
and display and the correct input is selected on the monitor.
or DisplayPort
•
Check your computer's settings to verify that it is detecting the monitor and
video from the
is outputting video to it.
computer
•
Verify that you are using the USB-C cable that came with the monitor.
Monitor does
•
Check your computer's settings to verify that it is detecting the monitor and
not show USB-C
is outputting video to it.
video from the
•
Check that the USB-C port on your computer that the monitor is connected
computer
to supports video output using DisplayPort Alternate Mode (DP Alt. Mode).
•
Verify that the USB-C port on your computer supports charging using the
Laptop computer
USB Power Delivery (USB-PD) standard.
does not charge
•
Some laptops require more than 65W of power to charge. These tend to
when connected
be high end graphics and gaming focused computers.
to the monitor
•
If necessary, connect the power adapter that came with the computer to
using USB-C
your laptop in addition to the USB-C cable that is connected to the monitor.
Warnings
•
Only use the monitor indoors in dry locations. Do not use the monitor in damp
places or near water sources such as in bathrooms and kitchens.
•
Store and use in a cool, dry, ventilated place. Do not place close to heat sources or
in direct sunlight.
•
Ensure that the equipment is installed on a flat, stable surface. If placed on an
uneven or unsteady surface the monitor may fall and be damaged, cause personal
injury or damage other items.
•
It is normal for the device to be slightly warm to touch during operation. Provide
adequate ventilation and do not cover the device while in operation.
•
Do not cover or block the ventilation holes on the rear cover of the monitor. Do not
use on a bed, sofa, blanket or similar where the monitor may fall over or become
covered.
•
The acceptable electrical supply voltage and frequency ranges are indicated on
the label on the rear cover of the monitor. Do not connect the monitor to power
sources which fall outside these limits.
•
If the device will not be used for weeks or months, it is recommended that the
power be disconnected to save energy and protect the equipment from damage
caused by lightning strike induced power surges if a thunderstorm occurs.
•
Do not insert foreign objects into the ventilation holes in the cover of the monitor as
damage, fire or electric shock could occur.
•
The monitor contains no user serviceable parts. Disassembling or attempting to
repair this product yourself will void the warranty and expose you to the risk of
electric shock. If you suspect a fault with the device, please contact the seller you
purchased the product from or ALOGIC after sales support for assistance.
•
Do not use the product if it becomes damaged as this could pose a risk of causing
damage to connected devices and expose you to electric shock.
•
Do not crush, cut, pull or twist the mains power cord excessively. If the power cord
becomes damaged do not use the product until a replacement power cord can be
obtained. Using a damaged power cord may result in electric shock.
•
Do not spray liquids on the monitor. Do not use chemicals such as solvents on
the surface of the monitor. Clean the monitor only by wiping with a clean, dry, soft,
scratch-avoiding microfibre cloth.
•
Disassembling or failing to properly use and care for your device will void the
warranty on the product.
•
ALOGIC bears no responsibility for damage to the device or incidental damages
arising from improper use or lack of care and is not liable for repair/replacement of
the device or other damages in these circumstances.
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