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TROUBLESHOOTING GUIDE
BEFORE CALLING FOR SERVICE
If the unit appears to be malfunctioning, read through the OPERATION section of this manual first. If the problem persists, see
Troubleshooting below. The problem may be something very simple that can be solved without a service call.
Fault
Pilot doesn't light.
Pilot burner will not stay lit.
Heat does not come on when
burner valve is turned on.
Fat appears to smoke excessively.
Food sticks to grates
Food burned around edges or
contains dark specks
Food is undercooked inside
Food tastes greasy or has
objectionable off-flavor.
Possible Cause
Pilot valve turned off.
Pilot orifice is clogged.
Pilot out of adjustment.
Pilot orifice is clogged.
Gas supply is not purged of air.
Air is blowing pilot light out.
Pilot is not lit.
Gas valve is bad.
Heat is set to high.
Moisture in the food may be turning into
steam.
Heat is set to high.
Char Broiler surface needs cleaning and/or
seasoning.
Surface under food may not have been
covered with enough cooking oil.
Heat is set to high.
Char Broiler surface needs cleaning and/or
seasoning.
Surface under food may not have been
covered with enough cooking oil.
Heat is set too high or too low.
Food may not have been cooked for long
enough time.
Heat is set too low.
Too much fat used.
Food itself may have objectionable flavor.
Food may have been stored improperly.
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Action
Turn on gas supply valve.
Unclog pilot orifice.
Adjust pilot.
Unclog pilot orifice.
Have qualified service technician
ensure gas supply has been purged of
air.
Redirect any fans or nearby
ventilation.
Ensure pilot is lit.
Have qualified service technician
check valve.
Turn down heat.
No Action.
Turn down heat.
Clean or season grate.
Add small amount of cooking oil to
surface under food.
Turn down heat.
Clean or season grate.
Add small amount of cooking oil to
surface under food.
Turn down heat.
Cook food longer.
Turn up heat.
Use less cooking oil.
Replace with properly tasting food.
Replace with properly stored food.
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