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TROUBLE SHOOTINGS AND NOTES
QUESTION: Why doesn't the camera connect to the Wi-Fi network or off line
sub-normally?
ANSWER：
1. Currently, the camera supports 2.4G network Wi-Fi of the 802.11b /g/n
protocol. 5G Wi-Fi is not supported.
2. Please ensure that the camera and phone is covered in the same network
wifi signal area.
3. Check whether the network Wi-Fi password is entered correctly before
scanning the QR code.
4. Check whether the power and network are normal.
5. Re-plug the power and reset the camera to restart.
6. Re-configure the camera.
NOTE: When you connect your Camera to your phone through the YCC365
Plus, it may automatically detect the latest firmware and prompt you if a new
firmware upgrade is available. You can also check the firmware update manual-
ly in Device Settings page of YCC365 Plus app. If you accept to install the
firmware upgrade, make sure that your camera is connected to the power
adapter before upgrading the firmware. Do not power off the camera during the
upgrade process.
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