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Troubleshooting

If you have a question or problem, the troubleshooting table may help. (See Table 3.) If you need
assistance, phone Best Power's Worldwide Service or your local Best Power office. Please have
the model number and serial number (located on the rear of the unit) available.
If the unit must be returned, Best Power will give you a Return Materials Authorization (RMA)
number. Phone Best Power for an RMA number before returning the unit for any reason.
Table 3: Troubleshooting
Problem
Yellow
LED on,
BATTERY
green
LED off,
LINE
one beep every 10 seconds.
Yellow
LED on,
BATTERY
green
LED off,
LINE
two beeps every 10 seconds.
Green
LED on,
LINE
Yellow
LED on,
WARNING
three beeps every ten seconds.
Green
LED on,
LINE
Yellow
LED off,
WARNING
three beeps every five minutes.
Yellow
OVERLOAD
one beep every second.
Yellow
LED on.
WARNING
Continuous beep.
* If the fortress battery does not recharge after 24 hours in the 3-beeps/5 minute alarm state, the
alarm changes to 3 beeps/10 seconds, indicating the battery must be replaced.
Possible Reasons
1. Utility power outage.
2. Loose plug.
3. Tripped circuit breaker.
4. Power cord failure.
Very low battery voltage.
Unit has failed the battery
test.
Battery not charged
following a power
outage.*
LED is blinking,
The power required by the
equipment is too high.
1. Output short circuit.
2. UPS Fault
1. Wait for power to return.
2. Make sure the power cord is
connected.
3. Reset the circuit breaker.
4. Phone Best Power's Worldwide
Service.
Plug the unit into a working wall outlet
for at least 8 hours to allow the batteries
to charge. After recharge, if the Fortress
will not operate on batteries, or Fortress
beeps twice every 10 seconds on
batteries, phone Best Power's
Worldwide Service.
Turn the unit off and then on to reset
the "Replace Battery" alarm and LEDs.
Replace the battery. See
Batteries"
Use the unit on utility power; wait for
full recharge. The beeps automatically
stop when the battery is charged.
1. Remove load equipment.
2. Reduce load level until the beeping
stops.
1. Remove load and reset UPS.
2. Phone Best Power's Worldwide
Service.
7
What To Do
"Replacing the
on page 8.
ENGLISH

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