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7
Troubleshooting
Problem
Scanner doesn‘t work
8
Cleaning Instruction
The window must be free of dirt. The barcode is not read if the window is dirty.
Clean it regularly—or immediately, if it becomes dirty—using a damp cloth and a conventional window
cleaner.
Do not use acidic cleaners or acetone. These could dissolve the plastic.
Possible cause
Scanner not activated by software
Power outlet not active
Cable is not plugged into the carrier
board
Scanner defect
Cable defect
Action
See Activating Scanner
Press start button
Check the system
Check plug connection
Change Scanner
Change cable
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