Rheem HOTWAVE HTW018120 Manual De Uso Y Cuidado página 8

TROUBLESHOOTING
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Q: Why is the green light blinking while the trigger is held down?
A: When power is first applied to HotWave, the green light will consistently blink for 5 seconds while
water runs through the unit. If green light is sporadically turning on and off, this indicates the flow of
water is beginning the heating process. HotWave will detect the water flow varying between sufficient and
insufficient. Check for kinks in the garden hose. Next, check the spigot is fully open. Also turn the pressure
adjustment lever right to the + symbol which increases pressure and flow. If there is no resolution, you may
need to adjust the nozzle to the orange or blue colored settings to increase flow rate.
Q: Why is water spraying out the sides of the nozzle when I spray water?
A: If water is spraying out from the nozzle, the seal could have dirt or debris in it. Clean HotWave
following the instructions outlined in TROUBLESHOOTING Leaking Nozzle.
Q: Why does the water initially come out hotter when I first spray water, but then temperature goes down
slightly as I use HotWave?
A: Upon initial startup the temperature may spike slightly due to the amount of heat that is trapped within
the heating element. This is normal and should not have any safety implications. The trapped heat will
disperse quickly as HotWave regulates working temperature. Working temperature is maintained by the
power from the outlet.
Q: Why must all air be purged prior to using HotWave?
A: Air does not pull heat from a heating element as well as water. If water pushes air through HotWave when
it is powered on, for any period of time, the heating element will begin to overheat. This impairs heating
element performance and may cause irreparable damage that results in the unit needing to be replaced.
Q: Can I take my unit apart to fix it?
A: Only the parts noted in the TROUBLESHOOTING section are approved for HotWave removal or repair.
Under no circumstances should HotWave be disassembled. Any alterations to the device, outside of
recommended repair and replacement instructions provided by Manufacturer will void the warranty.
Q: Why is the water pressure exiting HotWave high?
A: HotWave does not boost water pressure, it can only reduce pressure. Any water pressure experienced is
a direct result of the incoming water to the device, fed from the spigot at the home. Typical residential water
pressure ranges vary from 30 PSI to 90 PSI based on region. The pressure adjustment lever may be utilized
to alleviate this concern.
Q: Why is the pressure of the water exiting HotWave low?
A: This may occur if the unit is clogged with dirt or debris. Verify the HotWave pressure adjustment lever is
pointed to the right + symbol. Next, verify there is nothing clogging the unit by checking the inlet screen (see
steps for Clogged Inlet Screen). If the pressure is still low on all the nozzle settings, then you may have low
pressure at your house.
Q: Why is my unit "spitting out" hot or boiling water?
A: An issue of this nature is highly unlikely, however this could result from component failure. If this
condition occurs for more than a few seconds, or if water exiting the device is of a near boiling temperature,
please unplug the unit and set aside. Call Customer Experience as there may be a unit malfunction that
trained personnel must assess.
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