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Intenso Warranty conditions
Dear Intenso customer,
Thank you for opting for a high-quality Intenso product. All Intenso products are
subject to constant quality inspections and the legal warranty period applies, of
course, from the date of purchase. Please be sure therefore to save the sales
receipt as proof of purchase.
Warranty conditions
The warranty only covers material and production defects. Intenso GmbH is not
liable for the loss of data in units sent to us. The free of charge warranty service
covers the repair or replacement of defective parts. Please understand that we
cannot render any warranty services, e.g. in case of:
Misuse or improper handling, installation or use
Damages, scratches or wear
Modifications, manipulation or repairs by third parties
Damages through force majeure or transport
Your Intenso GmbH
CLAIM PROCEDURE
In case of a claim, please proceed as follows:
1.
Only returns accompanied with all accessories and sales receipt are
accepted.
2.
In addition, a RMA number is absolutely required for return
shipments. You can request this RMA number via e-mail or through
the service hotline.
3.
Please package the product including all accessories and the sales
receipt safe for transport. Please stamp the package.
4.
Please affix the RMA number clearly visible on the outside of the
package.
Please send to the following service address:
INTENSO GMBH
Service Center (your RMA-No.)
Kopernikusstraße 12-14
D-49377 Vechta
Service Hotline: +49 (0) 900 –
1 50 40 30
(0.39 € / min. from the
landline in Germany.
Usual costs apply.)
Email: support@intenso.de
Internet: www.intenso.de
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