CARLO GAVAZZI EM511 Manual De Usuario página 25

Maintenance and disposal
Troubleshooting
Note: in case of other malfunctions or of any failure, please contact the CARLO GAVAZZI branch or the distributor for your country
Problem
The 'EEEE' indication is displayed
instead of a measurement
The displayed values are not the
expected ones
Exported energy meters (kWh-) don't
increase
Alarms
Problem
An alarm is triggered, but the
measurement has not exceeded the
threshold value
The alarm is not activated and
deactivated as expected
Communication problems
Problem
No communication can be
established with the analyser
Display problem
Problem
You cannot display all measurement
pages
Cause
The analyser is not used within the
prescribed measuring range; as a
consequence, the measurement
exceeds the maximum permitted
value or is the result of a calculation
with at least one measurement in
error.
The analyser has just been switched
on and the interval defined for the
calculation of the average power
values (default: 15 min) has not
expired yet.
Electrical connections are incorrect
Measurement mode is set to A
(default setting)
Cause
The value with which the alarm
variable is calculated is in error
The alarm settings are incorrect
Cause
Communication settings are incorrect Check the set parameters
Communication connections are
incorrect
The settings of the communication
device (third-party PLC or software)
are incorrect
Cause
The page filter is enabled
Possible solution
Uninstall the analyser
Wait. If you wish to change the interval, access the
Dmd page of the Settings menu
Verify the connections
Set Measurement mode from A to B via keypad or
UCS
Possible solution
Check the connections
Check the set parameters
Possible solution
Verify the connections
Check the communication with the UCS software
Possible solution
Disable the filter, see "Page filter" on page 22
EM511 - User manual | 30/05/2023 | CARLO GAVAZZI Controls SpA 25