There is a message that says Wi-Fi Signal Lost. What does that mean?
The Wi-Fi signal to the Lyric thermostat has been lost. Wait for the thermostat
to reconnect or select a new network from the connection menu. If the thermostat
is unable to reconnect, you will need to troubleshoot the router to determine the
cause.
What happens to the thermostat if the power goes out in the home?
All the settings and shortcuts are stored and managed via the Lyric app. If power
to the thermostat is out, nothing will have to be reset. When power is restored, the
thermostat will start operating automatically according to set preferences.
Why is the thermostat showing up as offline?
If the Lyric thermostat displays a no Wi-Fi icon on its screen or shows up as offline
on the Lyric app, it has lost connection to the network. Make sure the router is
powered and broadcasting. The home's Wi-Fi network may need to be reset by
power cycling the router; consult the router's instruction manual for directions
on power cycling. When the network has been restored, the thermostat will
automatically reconnect.
An activation email hasn't been received.
An email will be sent from connected-Home@alarmnet.com. An activation email is
needed to complete the Lyric account setup. If an activation email is not received
after five minutes, check the Spam folder of the email account.
If you do not find it in the Spam folder, click on the Resend button and the
activation email will be resent. If you still do not receive your activation email,
please contact the Lyric Technical Support team at 1-800-633-3991 for help.
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