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6.
TROUBLESHOOTING
Anomaly
The stove makes a lot of
smoke and/or when I open
the door I see some smoke
returning.
The stove heats up little
and/or takes a while to heat
up.
The glass becomes very
dirty.
Cracks in the ceramic plates
The fan does not work.
In the event of a fire in the chimney, remove embers and logs from the equipment with
tongs or a metal shovel, close the air inlet regulator and call the fire department. The embers
must be placed in a fire-resistant container (metallic bucket, or in an emergency, a pan, with a lid)
and placed outside the dwelling.
If your equipment is ventilated and in the event of a power outage or failure, you must close the
air inlet regulator, and do not refill your equipment with firewood until power is restored.
Possible cause
1. Green firewood or wood with too
much moisture.
2. Lack of air for combustion.
3. Nearby
smoke
extractors
exhausters.
4. Chimney clogged by dirt.
5. Badly placed upper deflector.
6. Chimney
does
not
necessary
dimensions
characteristics.
1. Green firewood or with too much
moisture.
2. Lack of air for combustion.
3. Chimney clogged with dirt.
1. Green firewood or with too much
moisture.
2. Chimney clogged with dirt.
3. Badly placed upper deflector.
4. Air baffle completely closed;
1. Impacts caused by the throwing of
firewood against the ceramic parts,
during the process of filling or
refuelling the stove;
1. The fan speed selector is in
automatic mode (recommended),
but the fire is not strong enough to
activate the thermostat.
2. The stove is not connected to the
electricity, or it does not receive
electric current (do not make bonfire
under these conditions!).
EN
1. Use dry seasoned wood (less than 20%
moisture).
2. Open the air intake for better oxygenation
of the fire. If does not work, you may need
to create an outside air intake (if the house
is quite isolated).
or
3. Turn off the kitchen hood or open window
to create outside air inlet next to the
extractor / exhauster.
4. Book a chimney cleaning.
5. Adjust the deflector according to the
instructions.
have
the
6. Execute the necessary work so that the
and
chimney meets the obligatory requirements
and thus allow a good smoke flow.
1. Use dry seasoned wood (less than 20%
moisture).
2. Open the air intake for better oxygenation
of the fire. If does not work, you may need
to create an outside air intake (if the house
is quite isolated).
3. Book a chimney cleaning.
1. Use dry seasoned wood (less than 20%
moisture).
2. Book a chimney cleaning.
3. Adjust the deflector according to the
instructions.
4. Do not close the air baffle completely.
1. Avoid throwing the firewood into the stove
but place it carefully on the embers or on
the base of the stove.
1. If the anomaly is verified during the initial
stage of the fire, wait for the stove to reach
the ideal temperature by opening, if
necessary, a little more the air intake baffle
(Chapter 3 – User Instructions).
2. Ask a technician to connect the stove to the
electric current.
Solution
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