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5. Frequently Asked Questions
Q: How to deal with upgrade failure?
A: If the initial upgrade fails, please reconnect device on APP, and the
system will automatically remind you to upgrade.
Q: Why is the heart rate (sleep) test not allowed?
A: First of all, watch device monitors human activities through electronic
sensors. It is normal for consumer products to have certain errors.
Please treat the data objectively.
Q: Where do I set APP permissions?
A: Android Phone-Setting-Rights Management-Find "H Band"
Application-Setting Trust This Software
1. If the smartphones are equipped with security management or
cleaning acceleration applications, please set "H Band" as a white list
(trust list);
2. In the rights management program of the smartphones system, please
set "H Band" as a trust application. Caller ID and other f unctions need to
obtain rights to realize the functions.
Q: How to set the time display mode?
A: The device synchronizes the time display mode of the smartphones. If
the smartphones are set to 12-hour system, the device will be displayed
to 12-hour system.
Q: How do I reset the password?
A: Change the password in APP My-Y83-Reset Password. The user can
enter the old password and the new password and save it at a single
point. The initial password is 0000. When the device is connected again,
the user can connect the device by entering a new password. If you
forget the password, press it for 6 seconds in the watch sleep interface
until the watch vibrates to clear the password. When the APP terminal
connects the device again, it can connect directly. When it is set again,
the old password is the initial password.
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