8/Common fault prompts and solutions
1. The product cannot power
1. Make sure the power button and the output button are turned on. (If the ambient
temperature is not within the range of -10'C~45'C, the product may not be available).
2. When connecting the power plug of electrical device to this machine, be sure to insert
the plug to the root. If there is any water or foreign matter on the charger connector or
charging input terminals, remove it.
3. Please check the remaining power on the display. If the remaining power is less than
10%, you need to charge the product.
4. Please check whether the voltage and power of your device are higher than the
output power limit of this product.
2. What are the common display failure prompts?
1. When the USB is over-current or short-circuit protected, the output port will turn off,
and the USB icon will flash to warn
2. When USB-C is over-current or short-circuit protected, the output port will close, and
the 1YPE-C icon flashes to warn
3. When the car socket is over-current or short-circuit protected, the output port will
closes, and the DC-OUT icon flashes to warn
4. When the battery is higher 65'C, all outputs will be turned off, the screen will display
the highest temperature value, the temperature icon will flash, and the fan will work
until the product quit over-temperature protection.
3. The adapter is very hot when I charge the product, is this normal?
Our AC adapter is 27V/4.5A. According to safety standards, the maximum temperature
for th is adapter is 75
UL, CE, GS, PSE, TUV, ETL, CCC, etc.
4. What is the capacity of 518Wh?
518Wh means this product can run a 518W (watt) device for one hour. Of course, a
device that consumes 100W (watts) of power can run for 5.18 hours. (This is a theoreti
cal value, the actual use time will be reduced by 10%-15% due to the discharge loss)
°
C. For your safety, the configured adapters have been certified by
16