TROUBLESHOOTING
Symptom
Ready light won't come on
Unit takes excessive amount of time to heat up
Grease is leaking out of smoker
No smoke
Temperature rapidly decreased, or shut down, after few
hours of use
Ready light is on, unit isn't heating
Controller does not adjust heat
REPLACEMENT PARTS LIST
For replacement parts, call the customer service department at 800-963-0211, 8 a.m. - 8 p.m., EST, Monday - Sunday. You
could also contact us at ascs@lowes.com.
Part
Description
1
Smoker Body*
2
Temperature Gauge
3
Side Handle
4
Door handle
5
Lock A
6
Lock B
7
Water Deflector
Temperature Control
8
Assembly / Electric Cord
9
Water Bowl
10
Grease Tray Support
Possible Cause
Not plugged into wall
Circuit breaker tripped
Controller malfunctioning
Unit plugged into an extension cord
Door not closed properly
Controller malfunctioning
Grease tray not in place
Excess grease or oil build-up in unit
No wood chips
Faulty control unit
Controller/unit malfunctioning
Controller/unit malfunctioning
For more assistance, please call 800-963-0211
Part#
E24031-010
B0104-C03
E24031-020
E24031-030
B0107-P16
B0107-P17
E24031-100
B02-32-1500
E24031-110
E24031-120
22
Part
Description
11
Grease Tray
12
Wood Chip Bowl
13
Leg
14
Cooking Grid
15
Cooking Grid Support
16
Water Bowl Support
17
Heat Pipe Assembly *
18
Wood Chip Bowl Support
19 Temperature Control Cover E24031-150
Door*
20
Door Hinge*
21
* Pre-assembled
Prevention/Cure
Check wall connection.
Make sure other appliances are not
operating on the same electrical
circuit. Check circuit breakers.
Contact at 800-963-0211
Set unit so an extension cord does
not have to be used.
Open, then shut door firmly.
Contact at 800-963-0211
Reposition so grease tray alignes to
drain hole in bottom of unit.it
Clean unit.
Add wood chips.
Contact at 800-963-0211
Contact at 800-963-0211
Contact at 800-963-0211
Part#
E24031-130
E24031-090
E24031-140
E24031-040
E24031-050
E24031-060
E24031-070
E24031-080
*
E24031-160
E24031-170
Printed in China