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TROUBLESHOOTING GUIDE
WARNING
This unit must be serviced by qualified personnel only.
Service by unqualified personnel may lead to electric
shock or burn.
Symptom
Food well not hot enough.
Food well too hot.
No heat.
Food product not holding hot
enough.
Troubleshooting Questions?
If you continue to have problems resolving an issue, please contact the nearest Authorized Hatco Service Agency or Hatco for
assistance. To locate the nearest Service Agency, log onto the Hatco website at www.hatcocorp.com, select the Support pull-
down menu, and click on "Find A Service Agent"; or contact the Hatco Parts and Service Team at:
Telephone: +1-414-671-6350
e-mail:
support@hatcocorp.com
SERVICE INFORMATION
The warranty on this Hatco unit is for one year from date of
purchase or eighteen months from date of shipping from Hatco,
whichever occurs first.
If you experience a problem with this unit during the warranty
period, please do the following:
Contact Local Hatco Dealer
When contacting the Hatco dealer for service assistance,
please supply the dealer with the following information to
ensure prompt processing:
• Model of unit
• Serial number (located on the unit)
• Specific problem with the unit
• Date of purchase
• Name of business
• Shipping address
• Contact name and phone number
Probable Cause
Temperature Control set too low.
Heating element not working.
Temperature Control not working properly.
Voltage supplied is incorrect.
Temperature Control set too high.
Temperature Control not working properly.
Voltage supplied is incorrect.
Unit turned off.
Circuit breaker tripped.
Temperature Control not working properly.
Heating element not working.
Well being operated as a dry unit.
ELECTRIC SHOCK HAZARD: Turn OFF power switch,
unplug power cord, and allow unit to cool before
performing any cleaning, adjustments, or maintenance.
Adjust Temperature Control to a higher setting.
Contact Authorized Service Agent or Hatco for assistance.
Verify correct voltage is supplied to unit. Low supply voltage
will cause improper heating.
Adjust Temperature Control to a lower setting.
Contact Authorized Service Agent or Hatco for assistance.
Verify correct voltage is supplied to unit. High supply voltage
will cause unit to overheat and my damage the unit.
Turn on unit.
Reset circuit breaker. If circuit breaker continues to trip,
contact Authorized Service Agent or Hatco for assistance.
Contact Authorized Service Agent or Hatco for assistance.
Allow unit to cool and fill with the appropriate amount of
water for wet operation. Wet operation promotes consistent
hot food holding.
The Hatco dealer will do the following:
• Provide replacement part(s) as required
• Submit warranty claim to Hatco for processing
Non-Warranty Problems
If you experience a non-warranty problem that requires
assistance, please contact the nearest Authorized Hatco
Service Agency.
To locate the nearest Service Agency:
• access our website at www.hatcocorp.com, select the
Support pull-down menu, and click on "Find Service Agent"
• call Hatco Service at +1-414-671-6350
• e-mail Hatco Service at: support@hatcocorp.com
10
WARNING
Corrective Action
HWCEM-1023
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