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C
3. Hints and pits;
Problem
The cooktop
cannot be turned
on.
The touch
controls are
unresponsive.
The touch
controls are
difficult to
operate.
The glass is
being scratched.
Some pans make
crackling or
clicking noises.
Useful information
Possible causes
No power.
The controls are locked.
There may be a slight film of
water over the controls or you
may be using the tip of your finger
when touching the controls.
Rough-edged cookware.
Unsuitable, abrasive scourer or
cleaning products being used.
This may be caused by the
construction of your cookware
(layers of different metals
vibrating differently).
25
What to do
Make sure the ceramic hob is
connected to the power supply
and that it is switched on.
Check whether there is a power
outage in your home or area.
If you've checked everything
and the problem persists, call a
qualified technician.
Unlock the controls. See section
'Using your ceramic cooktop' for
instructions.
Make sure the touch control
area is dry and use the ball of
your finger when touching the
controls.
Use cookware with flat and
smooth bases. See 'Choosing the
right cookware'. See 'CLEANING
AND MAINTENANCE'.
This is normal for cookware and
does not indicate a fault.
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