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3. If the computer with Windows: Confirm the hard disk format is
Apple HFS+ format, HFS+ is not supported by Windows. It is
recommended to format the hard disk as exFAT format and it can
be used under Windows and MacOS systems.
4. Check the disk manager whether the hard disk has been
assigned a drive letter, if not, find the corresponding partition of
your hard disk, right click - change the drive name and path - add -
add a letter as a drive letter to display your hard drive (Change
Drive Letter and Paths)
5. If you are reading and writing three hard disks at the same time,
you need to set the 3.5-inch IDE hard disk as the slave disk. see
last question for detailed settings.
Q: Why it can't reach the data transfer speed of usb3.0(5Gbps)?
A: This product passed rigorous testing. Under normal
situation, it can read and write with the speed of USB3.0(5Gbps).
Please make sure your host (computer) supports USB3.0
specification. Otherwise, there will be only a corresponding speed
of either USB2.0 or USB1.1. Also, the speed will be affected by
different SATA interface too.
Q: After installing new HDD / SSD, why I can't find it on"My
Computer" ?
A: You must do"partition"(format) for hard disk before using it.
Q: Why Windows XP can't recognize the hard disk which is more
than 2TB?
A: Windows XP has limitation, it able to read up to 2TB(max) hard
disk only. We suggest to upgrade the OS to Vista(64bit) and
above. Recommended to convert the disk GPT disk partition,
otherwise the OS will not support more than 2TB of disk partition.
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