TOSHIBA TEC Corporation B-670 Serie Manual De Instrucciones página 33

13. TROUBLESHOOTING
Error Message
example)
PC001;0A00,
Command error
0300, 2, 2
Other Error
Message
NOTE: If an error is not cleared by pressing the RESTART key, the power must be switched off
then on again.
After the power has been switched off and on, all print data in the printer is cleared.
**** denotes a remaining count of unprinted labels.
Problem
No print.
Dots missing in the
print.
Unclear (or blurred)
printing.
Power does not come
on.
Printer does not cut.
You see a raised nap
where the media has
been cut.
Mantenimiento Periféricos Informáticos C/Canteras,15 28860 Paracuellos de Jarama Madrid Tel: 91 748 16 04 www.mpi.com.es
Problem
When an error is detected in a command 20
bytes of the command are displayed.
(ESC, LF, NUL are not displayed.)
Hardware or software trouble.
1. Check that the media and the ribbon is loaded correctly.
2. Check whether the print head is set correctly or not.
3. Check the cabling between the printer and the host.
Dirty print head. → Clean the print head.
Call your Authorized Service representative if necessary.
1. Dirty print head. → Clean the print head.
2. Bad or faulty ribbon. → Replace ribbon.
3. Poor media quality. → Change media type.
1. Plug power cord into an AC socket.
2. Check the circuit breakers or fuses.
3. Plug another appliance into the AC socket to check if there is power
supplied.
Call your Authorized Service representative if necessary.
Check for a paper jam in the cutter.
Call your Authorized Service representative if necessary.
1. Clean the cutter blades.
2. The blades are worn.
→ Call your Authorized Service representative.
Correct the command and re-send it
again.
Turn the power off then on again. If
the problem still exists turn the power
off and contact your Authorized Ser-
vice representative.
Solution
E13-3
ENGLISH VERSION EO1-33016
13. TROUBLESHOOTING
Solution