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Help Center
About Products:
Q: The backrest mesh is broken.
A: Please contact us, and we will arrange the delivery of a eplacement.
Q: The chair is too short for me.
A: Please adjust it to the maximum height to see if it's suitable for you. If not,
we recommend changing the gas lift.
Q: What if I receive a damaged or incorrect product?
A: If you receive a defective, incorrect, or incomplete product, please contact
us immediately and keep all items and packaging materials until your claim is
resolved. If your replacement product is out of stock, we will notify you
immediately of the estimated arrival date and work with you to suggest a suitable
replacement product.
Q: I hear noises when sitting on the chair.
A: Please check if all parts of the chair have been installed tightly. If not, there
might be a problem with the mechanism, and we recommend you send us a
video for further evidence first.
Q: Why would the armrest shake?
A: Please check whether the screws are tightened enough first, then check the
shaking of the armrest pad.
Q: The backrest shakes.
A: The backrest might not be installed tightly. It's recommended to reinstall it first.
Q: There is an abnormal odor when the chair is taken out of the box.
A: Please leave the chair in an airy room for 2-3 days before use.
Q: There are scratches or cracks in the backrest or other parts.
A: We hope this does not affect the normal use of the chair, and you can consult
us for the replacement of the flawed parts.
Q: There are missing parts in this order.
A: In this case, please inform us which parts are missing with your order number
and offer us a photo of all the parts you currently have. Then we will report this to
the factory and arrange the delivery or work with you to find a satisfactory solution.
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Q: The chair makes me uncomfortable, but I cannot find where the
problem is.
A: We are sorry to hear that you are having an unsatisfactory user experience.
Please kindly send us a photo or video of where the problem might lie. This way,
we can better locate the problem and offer you a solution.
About Delivery:
Q: What is the estimated delivery time?
A: Home delivery within the continental U.S. usually takes 3-8 days.
Q: The product has not been delivered.
A: We apologize for the inconvenience caused. Due to COVID-19, shipping may
experience delays. Please be patient, and we will keep track of it with you.
Q: The product fails to be dispatched.
A: Please contact us, and we will confirm your address again. Then we will report
this to the DPD.
Q: The shipping information has not been updated.
A: Due to a large quantity of orders, it might take some time before the information
is fully updated. Your patience is highly appreciated.
Q: There are scratches or cracks in the backrest or other parts.
A: We hope this does not affect the normal use of the chair, and you can consult
us for the replacement of the flawed parts.
About Orders:
Q: Can I cancel my order?
A: For items that have not been delivered or items with delayed delivery, canceling
the order will be accepted. Inventory items are usually shipped within 24-48 hours
after an order is placed. Once the items are shipped, they cannot be canceled.
*Orders of customized or special items cannot be canceled.
Q: My order is lost during delivery.
A: Please contact the responsible logistics center and report detailed information
to them for compensation. If you need any help concerning this, feel free to contact
us.
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